Ben Pavlovich

Created successful online training company during Covid, working with over 500+ clients

• Volunteer work with nonprofit focused on mentoring startups on utilizing Salesforce and Jira effectively to advance their business goals .

• Assisted customers in troubleshooting product issues and provided timely technical support.
• Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
• Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
• Engaged in tool and process improvements to streamline customer success activities and services.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.

• Systems admin for CRM responsible for setting up all workflows, onboarding new hires, and creating reports for upper management
• Leveraged technology to respond to customer website, social media and email inquiries.
• Trained team to answer incoming phone calls and provide solutions for new business growth and customer support
• Reached out to potential customers via telephone, email, and in-person inquiries.