Ben Robinson

Salesperson

Grand Avenue Flooring & Interiors

Pacific Grove, CA

04.2021 - Current

Saved the store(according to previous and current owners) from closing by stepping up when needed by working outside of my comfort zone to learn and implement sales and customer interaction techniques in an unfamiliar industry. I also had to contact vendors to negotiate the lowest prices for customers, as well as the best deals on updated displays. The owner fell terminally ill, and the manager had just left for maternity leave. I was part time as a warehouse person, and was the only option to handle sales, ordering, and job planning in addition to receiving shipments, building new displays, and performing the warehouse duties as well as sales with very, very limited instruction.
Maintained accurate records of customer interactions and transactions.
Analyzed customer feedback to identify areas of improvement in product offerings.
Educated customers about products and services offered by the company.
Provided personalized service to build relationships with customers.
Advised customers on the latest product features and benefits.
Monitored inventory levels and placed orders as needed.
Assisted customers in selecting appropriate products or services for their needs.
Gathered data on competitors' pricing, products, and promotional activities.
Performed regular follow-ups with clients to ensure satisfaction with purchases.
Resolved customer complaints promptly and efficiently.
Collaborated with team members to develop effective sales plans.
Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Developed key customer relationships to increase sales.
Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Acquired new customers and identified unique needs to deliver relevant products.
Maintained current store, product, and promotional knowledge to drive consistent sales.
Set up meetings with potential clients and listened to their wishes and concerns.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Negotiated deals and handled complaints or objections.
Developed and maintained relationships with new and existing clients to increase sales revenue.
Greeted and assisted customers to foster positive experiences.
Produced sales documents, finalized deals and filed records.
Identified customer needs by asking questions and advising on best solutions.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Reset store displays for special events and seasonal merchandise changes.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Recognized security risks to properly handle situations.
Listened to customer needs to identify and recommend best products and services.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Boosted company's revenue by employing a systematic and well-planned strategy to engage with customers.

Overview

Work History

Salesperson

Management

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Salesperson

Management

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