Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ben Rodell

Huntsville,Alabama

Summary

Dynamic General Manager with a proven track record at Flow Supreme Air Sports, excelling in operations management and team building. Spearheaded strategies that drove $2.4M in sales, while fostering a high-performance culture through effective training and problem resolution. Committed to enhancing customer relations and ensuring financial stability.

Overview

6
6
years of professional experience

Work History

General Manager

Flow Supreme Air Sports
04.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and enforced injury-prevention protocols and conducted regular safety training sessions for employees, ensuring compliance with industry standards.
  • Directed daily operations, driving $2.4M in sales since April 2024 through strategic planning, staff leadership, and process optimization.

Assistant General Manager

Flow Supreme Air Sports
02.2022 - 04.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw all maintenance and repair operations to ensure safe, functional equipment and facilities in a high-traffic trampoline park.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Shift Manager

Defy Birmingham
01.2021 - 12.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.

Assistant General Manager

Rockin' Jump Trampoline Park
01.2020 - 12.2020
  • Resolved problems promptly to elevate customer approval.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Education

No Degree - Business

Auburn University
Auburn, AL

High School Diploma -

Chelsea High School
Chelsea
05-2015

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and coaching
  • Customer relations
  • Employee scheduling
  • Verbal and written communication
  • Motivation

Interests

  • Cooking
  • Team Sports
  • Technology
  • History

Timeline

General Manager

Flow Supreme Air Sports
04.2024 - Current

Assistant General Manager

Flow Supreme Air Sports
02.2022 - 04.2024

Shift Manager

Defy Birmingham
01.2021 - 12.2021

Assistant General Manager

Rockin' Jump Trampoline Park
01.2020 - 12.2020

No Degree - Business

Auburn University

High School Diploma -

Chelsea High School

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