Ben Savage
OMNI Lead
Redmond,WA
Summary
Online Order Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in IBM mobile order platforms and metrics analysis. Committed to resolving problems and maintaining accurate reports.
Overview
2
2
years of professional experience
Work History
OMNI Lead
Party City Holdings Inc.
Bellevue, WA, Henderson, NV
10.2020 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Tracked receipts, employee hours and inventory movements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Coached team members in techniques necessary to complete job tasks.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Operated production machinery safely to reduce workplace accidents.
Stocker
Target
Henderson, NV
11.2019 - 04.2020
- Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Used Zebra devices to record received, counted and stored stock items.
Education
Associates of Business - Business
College of Southern Nevada
North Las Vegas, NV05.2023
High School Diploma -
Nevada State High School
Henderson, NV05.2021
Skills
- Key performance indicators
- Production monitoring
- Client Service
- Cash Handling
- Sales expertise
- Complaint resolution
- Staff education and training
- Daily workflow improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Rocks in my path? I keep them all. With them I shall build my castle.”
- Nemo Nox
Timeline
OMNI Lead
Party City Holdings Inc.
10.2020 - Current
Stocker
Target
11.2019 - 04.2020
Associates of Business - Business
College of Southern Nevada
High School Diploma -
Nevada State High School
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