Ben Schroeder
Appleton,WI
Summary
Adept at installation and repair, I significantly enhanced customer satisfaction and operational efficiency at Hoffman Heating And Cooling. My strong customer relations and troubleshooting abilities led to a consistent exceedance of company targets. Mentoring junior staff and pioneering quality control measures, I boast a proven track record in improving service outcomes and fostering team skill development.
Overview
25
25
years of professional experience
Work History
Service Technician
Hoffman Heating And Cooling
05.2018 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Train new employees in service and installation of equipment.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Assisted in sales of new equipment based on customer wants and needs.
- Worked in both commercial and residential settings.
- Built strong relationships with both current and new customers.
HVAC Service and Installation
A1 Heat and Air Conditioning
05.2012 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Measure up and layout jobs on new construction and retrofit jobs.
- Install, setup, and service all types of HVAC .
- Train new employees in the workplace.
- Fabrication of all necessary ductwork for jobs
Lead Installer / Service
K. Kelly Heating and Cooling
03.2006 - 05.2012
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Size and measure up jobs and prepare material list
- Fabrication of all necessary ductwork foe jobs
Installer
Bouchers Heating And Cooling
05.2001 - 03.2006
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
Fabricator / Installer
Paul Van Zeeland Heating
05.1999 - 05.2001
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Fabricated components and structures following customer requirements.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Collaborated with team members to complete projects accurately and quickly.
Education
Sheet Metal Apprenticeship
Fox Valley Technical College
Appleton, WIElectrical Troubleshooting / Motor Repair
Fox Valley Technical College
Appleton, WISkills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Strong customer relations
Timeline
Service Technician
Hoffman Heating And Cooling
05.2018 - Current
HVAC Service and Installation
A1 Heat and Air Conditioning
05.2012 - 05.2018
Lead Installer / Service
K. Kelly Heating and Cooling
03.2006 - 05.2012
Installer
Bouchers Heating And Cooling
05.2001 - 03.2006
Fabricator / Installer
Paul Van Zeeland Heating
05.1999 - 05.2001
Sheet Metal Apprenticeship
Fox Valley Technical College
Electrical Troubleshooting / Motor Repair
Fox Valley Technical College