Ben Schroeder
Appleton,WI
Summary
Adept at installation and repair, I significantly enhanced customer satisfaction and operational efficiency at Hoffman Heating And Cooling. My strong customer relations and troubleshooting abilities led to a consistent exceedance of company targets. Mentoring junior staff and pioneering quality control measures, I boast a proven track record in improving service outcomes and fostering team skill development.
Overview
25
25
years of professional experience
Work History
Service Technician
Hoffman Heating And Cooling
New London, WI
05.2018 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Train new employees in service and installation of equipment.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Assisted in sales of new equipment based on customer wants and needs.
- Worked in both commercial and residential settings.
- Built strong relationships with both current and new customers.
HVAC Service and Installation
A1 Heat and Air Conditioning
Hortonville, WI
05.2012 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Measure up and layout jobs on new construction and retrofit jobs.
- Install, setup, and service all types of HVAC .
- Train new employees in the workplace.
- Fabrication of all necessary ductwork for jobs
Lead Installer / Service
K. Kelly Heating and Cooling
Green Bay, WI
03.2006 - 05.2012
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Size and measure up jobs and prepare material list
- Fabrication of all necessary ductwork foe jobs
Installer
Bouchers Heating And Cooling
Appleton, WI
05.2001 - 03.2006
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
Fabricator / Installer
Paul Van Zeeland Heating
Little Chute, WI
05.1999 - 05.2001
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Fabricated components and structures following customer requirements.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Collaborated with team members to complete projects accurately and quickly.
Education
Sheet Metal Apprenticeship
Fox Valley Technical College
Appleton, WIElectrical Troubleshooting / Motor Repair
Fox Valley Technical College
Appleton, WISkills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Strong customer relations
Timeline
Service Technician
Hoffman Heating And Cooling
05.2018 - Current
HVAC Service and Installation
A1 Heat and Air Conditioning
05.2012 - 05.2018
Lead Installer / Service
K. Kelly Heating and Cooling
03.2006 - 05.2012
Installer
Bouchers Heating And Cooling
05.2001 - 03.2006
Fabricator / Installer
Paul Van Zeeland Heating
05.1999 - 05.2001
Sheet Metal Apprenticeship
Fox Valley Technical College
Electrical Troubleshooting / Motor Repair
Fox Valley Technical College