Ben Stelter

Promoted to lead the Membership business unit since January of 2023. I manage Sempris’ largest business unit and it’s 35+MM in revenue, 15+ call center clients, a team of client managers, business development, and budgeting.

• Brought on two new clients that have the potential to grow to 1MM+ accounts annually.
• Presented business plans to the board and executive team offering, well-received, transformative solutions for the membership business unit.
• Have led the budgeting process for the last two years including revenue and expenses from all business units of the company.

Led the Sempris Direct business unit from April 2022 to January of 2023. When I took over the program it was in disarray and had lost millions of dollars. By the end of my day-to-day management the business unit was profitable.

• Developed an adaptable strategy that balanced the needs of the business to maintain profitability and grow the call center resource in the short term, while looking to the future to find channels to quickly scale the program.
• Grew mail volumes by 250% from April to January producing an annual run rate of 3MM in revenue.
• Grew the Direct business call center resource from 2 centers and 10 total agents to 4 centers with 40 total agents, while lowering our expenses per call.
• Continue to lead business development and strategy for the direct business.

Rose quickly through the Analyst ranks due to hard work and exceptional knowledge of our products, client's needs, and payment processing resources.

• Managed 5-7 call center clients handling upselling of additional products and technical integrations with Sempris' proprietary API's.
• Analyzed payment data pertinent to a Card Not Present merchant. Made decisions based on my findings to inform the company’s billing strategy, control fraud, chargeback, and dispute metrics.