Ben Tapia
Anaheim,CA
Summary
Experienced and accomplished client success expert with a demonstrated ability to drive customer satisfaction and retention. Skilled at fostering strong client relationships and resolving issues promptly to ensure client needs are consistently met. Committed to team collaboration and achieving results through adaptability and strategic thinking. Proficient in client communication, problem-solving, and project management, consistently delivering exceptional outcomes.
Overview
14
14
years of professional experience
Work History
Enterprise Client Success Manager
Aloha / Review Wave
06.2021 - 03.2025
- Managed nationwide optometry provider networks for their day-to-day needs.
- Conducted setup and training for cloud-based patient/client management and benefits eligibility software, including creating instructional literature.
- Coordinated onboarding for new product acquisitions across various departments.
- Executed frontline debugging and detailed issue documentation.
- Collaborated with various CRM, software, and healthcare platforms including Salesforce, Zoom, Postman, and Office Ally.
Senior Area Manager, Provider Relations
American Logistics
08.2019 - 11.2020
- Served as the primary liaison for addressing transportation providers' inquiries.
- Directed and facilitated connections with providers in multiple regions.
- Delivered presentations showcasing company offerings and product capabilities.
- Collaborated consistently with cross-functional national teams in areas of provider relations, dispatch, and executive communication.
Solutions Specialist
Verizon
09.2011 - 07.2019
- Enhanced customer experience with tailored service suggestions, driving achievement of targets.
- Showcased and established product functionalities during setup.
- Cultivated strong relationships with clients, resulting in high satisfaction levels.
- Resolved problems through expert troubleshooting.
- Mitigated disputes concerning billing and account concerns.
- Aligned with shifting market demands.
Education
Bachelor's Degree - Fine Arts, Illustration & graphic design
Rocky Mountain College of Art + Design
Lakewood, CO08.2008
Skills
- Client relations
- Support
- Sales
- Windows
- Mac OSX
- Mobile platforms
- CRM
- SaaS
- Visual design & illustration
- Aesthetic layouts
- Writing copy & instructional content
- Training & onboarding
- Social media content
Awards
- Eagle Scout, Highest honor recognized by the Boy Scouts of America
- Multi-time recipient of Aloha 'Badass of the Month' Awards, Recognized exceptional workload output and quality
- Google + Verizon Ambassador Program, Selected as the subject matter expert in the office for the Pixel smartphone launch and new Google smart home products
Accomplishments
At Aloha, I personally spearheaded the rollout of a newly acquired software and new business vertical by crafting intuitive training materials and ensuring seamless adoption. I navigated complex product onboarding for multiple departments, acting as the bridge between development and end-users.
Timeline
Enterprise Client Success Manager
Aloha / Review Wave
06.2021 - 03.2025
Senior Area Manager, Provider Relations
American Logistics
08.2019 - 11.2020
Solutions Specialist
Verizon
09.2011 - 07.2019
Bachelor's Degree - Fine Arts, Illustration & graphic design
Rocky Mountain College of Art + Design
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