Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Russel Repic

Russel Repic

Marietta,GA

Summary

Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as their primary liaison and company representative. Ability to learn new concepts and technologies quickly, work well under pressure, and communicates ideas clearly and effectively. Dependable, motivated and works extremely well in both team and independent roles.

Overview

11
11
years of professional experience

Work History

Enterprise Client Success Manager

Clearwave, Inc.
03.2020 - Current
  • Co-founded the Client Success team in a rapidly growing SaaS company with high
    market demand.
  • Implemented onboarding processes for new clients, ensuring seamless integration
    with services and change management processes.
  • Manages a client book of enterprise-level specialty medical practices, hospitals,
    and private equity medical groups as a strategic consultant,
  • Conducts regular review meetings to track current performance and historical
    trends against client goals to ensure return on investment.
  • Travels to client sites across the United States to conduct in-person executive
    business reviews, build professional relationships, and ensure client satisfaction.
  • Collaborates with cross-functional teams to develop innovative, client-centric
    strategies and drive business growth.
  • Mentors junior team members, fostering professional growth within the Client Success department.

Customer Success Manager

Commissions Inc.
Marietta, GA
07.2018 - 03.2020
  • Managed a client book of roughly 120 accounts ranging from single agents to large 50+ person brokerages.
  • Tailored customer relationships by determining their expected needs and requirements to grow their business.
  • Maintained a high level of understanding regarding the industry which included trends, legislation, compliance and competitor activity.
  • Assisted clients with strategic processes, ensuring that they had the necessary tools to promote success.
  • Coordinated between billing department, client marketing team, and customers to resolve any and all problems of various severity.

Storage Services Sr. Analyst

SecureWorks
Marietta, GA
01.2016 - 02.2018
  • Managed service requests and incident tickets covering all aspects of SAN management and maintenance.
  • Advanced knowledge of Dell Compellent, EMC VNX, VMAX, VxRail, and Isilon NAS systems handling all scopes of work.
  • Coordinated with vendor sales engineers to generate quotes for capacity augments, new tools, and other future growth projects.
  • Actively participated in the planning and implementation of disaster recovery testing for critical systems.
  • Supported of VMware vSphere services working virtualization requests as a full-stack administrator.
  • Experienced in working with both Cisco MDS and Brocade fiber SAN switches.
  • Working knowledge of SDDC and vSAN technology in a new and rapidly growing private cloud build.
  • Provided 24x7 support as part of a rotating on-call schedule.

Datacenter Operations Sr. Analyst

SecureWorks
Atlanta, GA
05.2014 - 01.2016
  • Managed service request and incident tickets covering all aspects of datacenter management, monitoring and maintenance.
  • Coordinated with vendors for datacenter maintenance and repairs involving HVAC, UPS, generator, electrical, fire suppression, cabling, and server and switch hardware.
  • Developed and managed an extensive datacenter and lab inventory consisting of hundreds of various physical assets.
  • Responsible for all device install and configuration within the datacenter and lab.
  • Advanced knowledge of all server hardware components.
  • Provided 24x7 support as part of a rotating on-call schedule.

Education

Psychology Major, Computer Science Minor

Troy University
Atlanta, GA

Skills

  • Client Relationships, Service, & Support
  • Growth Strategies
  • Project Management
  • Process Improvement
  • Data Analytics
  • Client Retention & Renewal Strategies
  • Large Enterprise Client Development
  • Internal Team Development & Training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Enterprise Client Success Manager

Clearwave, Inc.
03.2020 - Current

Customer Success Manager

Commissions Inc.
07.2018 - 03.2020

Storage Services Sr. Analyst

SecureWorks
01.2016 - 02.2018

Datacenter Operations Sr. Analyst

SecureWorks
05.2014 - 01.2016

Psychology Major, Computer Science Minor

Troy University

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