Benjamin Walker

Communication Technician

Comcast Cable Company

07.1999 - Current

Installed and configured telecommunications equipment to ensure optimal service delivery.
Diagnosed and resolved technical issues, enhancing customer satisfaction through timely support.
Collaborated with cross-functional teams to optimize network performance and reliability.
Conducted regular system audits to identify areas for improvement in service quality.
Trained junior technicians on installation procedures and troubleshooting techniques, fostering team development.
Implemented process improvements that streamlined workflow efficiency within the technical team.
Led initiatives to upgrade equipment, reducing downtime and enhancing overall service capabilities.
Increased system reliability through routine maintenance of communication equipment and infrastructure.
Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Followed standards and procedures to maintain safe work environment.
Enhanced customer satisfaction by providing timely technical support for communication issues.
Repaired cut cable of various sizes and worked with color-coded wires and cables.
Expedited problem resolution through thorough diagnostics and root cause analysis techniques applied to various communication issues.
Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
Reviewed and interpreted facility orders, network design orders and circuit layout orders.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Responded to service requests during and after business hours.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Read blueprints and schematics to correctly place equipment.
Installed wiring, cabling and networking hardware on customer premises.