Ben Williams
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Senior District Manager Insurance
HYUNDAI CAPITAL AMERICA
12.2019 - Current
- Built positive and productive relationships with store and field leadership.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Provided in-depth knowledge of the competitive provider landscape and footprint in the geographic market and how our products and services differentiate.
Midwest Operations Manager
PROFESSIONAL DEALER SERVICES, INC
06.2014 - 12.2019
- In-depth knowledge of PDS offerings, value proposition, guardrails, etc. and was able to articulate it to prospective clients.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
SHAFFER HYUNDAI/MITSUBISHI
03.2010 - 06.2014
- Maximized sales efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
Associate of Science - Exercise Science
MORAINE VALLEY COMMUNITY COLLEGE
Palos Hills, ILBachelor of Science - Exercise Physiology
Western Illinois University
Macomb, ILSkills
- Proposal Development
- Client Relationship-Building
- Policies and Procedures
- Conflict Management
- Goals and Performance
Accomplishments
- NCAA Football Athlete
- NJCAA Football Athlete
Additional Information
- AUTHORIZED TO WORK IN THE US FOR ANY EMPLOYER.
Languages
English
Native or Bilingual
Timeline
Senior District Manager Insurance
HYUNDAI CAPITAL AMERICA
12.2019 - Current
Midwest Operations Manager
PROFESSIONAL DEALER SERVICES, INC
06.2014 - 12.2019
General Manager
SHAFFER HYUNDAI/MITSUBISHI
03.2010 - 06.2014
Associate of Science - Exercise Science
MORAINE VALLEY COMMUNITY COLLEGE
Bachelor of Science - Exercise Physiology
Western Illinois University
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