Ben Zimmerman

• Reporting Manager - Apple Infrastructure and macOS Team: February 2025 - Current

Built upon previous experience gained while supporting State Farm's Mac workstation environment. Responsible for managing Level 3 and Level 2 teams, overseeing daily operations, maintaining infrastructure compliance with Jamf Pro, ensuring ticket handling is within SLAs, and that SL37 (app packaging) and SL38 (workstation patching) metrics are met for the Mac platform. In this role I am also responsible for ensuring the team meets HCL training requirements and produces Value Creation Portal submissions to improve operations.

• Senior Technical Lead - Mobile Support Team: March 2023 - February 2025

Level 3 mobile endpoint and infrastructure administration job duties include building and maintaining core infrastructure solutions for mobile device and mobile app management for corporate customer State Farm Insurance. This includes management of 30,000+ COD and BYOD mobile devices (iOS and Android). Technologies used include Microsoft Intune, VMWare AirWatch, BlackBerry UEM, Smarsh MobileGuard, Apple ABM/VPP, Jamf Pro, M365, MS Edge, etc. Proficient with creating and managing App Protection Policies and Configuration Policies within Intune. Experience with migrating on-prem servers and data to cloud-based solutions. Adept with vendor engagements for evaluation, procurement, and support services. Experience reviewing, interviewing, and hiring off-shore resources to transition segments of work to off-shore teams while ensuring Service Level Agreements are met without interruption.

Developed my own repeatable process with predictable results for quickly and accurately tuning complex car audio systems using modern DSPs and handheld tools. I have tuned hundreds of vehicles with varying degrees of system complexity gaining experience with nearly every modern DSP since Zapco's Digital Reference series amplifiers with built-in DSP.

Excelled in positions including endpoint client management, client/server networking, Windows Server administration, mobile application UI/UX design, mobile application testing, macOS administration and infrastructure design (Jamf). Served as the iOS Test Lead managing a team of testers on projects which built and maintained all of State Farm's customer-facing mobile applications.

• Environment Technician: 2000 - 2001

Built and maintained client/server test environments for application and infrastructure projects. Very technical work putting together physical workstations, servers, and networking equipment to mimic production environments for testing purposes.

• Environment Steward: 2001 - 2004

Worked in a technical coordination role as the liaison between project teams and Environment Technicians to identify test environment/data/account needs, and managed the environment needs from a more strategic role based on the project's timelines/needs.

• Network Operating Systems Project Analyst: 2004 - 2010

Worked on project teams to identify Windows Server needs. Very technical role building server base loads, applying vendor software, working with Information Security to build out accesses and define Organization Unit structure needs. Owned the server infrastructure end-to-end through production implementation.

• Team Lead - Mobile Test Team: 2010 - 2017

Led a team of mobile testers in testing all of State Farm's public- and internal-facing applications: Pocket Agent/SFMA, Driver Feedback, Steer Clear, Drive Safe & Save, etc.

• Technical Administrator: 2017 - Feb 2023

Endpoint management technical role managing macOS workstation administration and all mobile device management and infrastructure (Jamf, Intune, Workspace ONE, BlackBerry, SMARSH MobileGuard, etc). I served as one of the most experienced and tenured team members in this space and held sole ownership of the infrastructure from a maintenance/disaster recovery standpoint.

Creative marketing specialist for car audio distribution company Aurigin, Inc. - the parent company over car audio brand Hybrid Audio Technologies. Aurigin was the United States importer of Audiotec Fischer brands (Brax, Helix, Match), and also ARPA (Zapco). I wore multiple hats including Director of Marketing for the brands as well as being the Team Captain of Team Hybrids, the brand's highly successful car audio competition team. Other responsibilities included technical end user support and dealer training of DSP products, industry representation at major car audio exhibitions (Knowledgefest, CES, etc), tuning of demo and team competition vehicles, etc.