Ben Zweber
Phoenix,AZ
Summary
I am a person who will try to work with all effectively and efficiently. I want people who I work with to have a great time, as well as being able to be productive at the same time. I will help push my co-workers to their best and hold all of us accountable for what we do. I will always strive to do my best on the job site.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Cub Foods
Shakopee, MN
06.2021 - 04.2024
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Provided exceptional customer service to ensure customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Holy Family Catholic High School
Victoria, MN05-2024
Skills
- Audit Support
- Decision-Making
- Customer-focused
- Conflict Management
- Cash Handling
Affiliations
- I played four sports, Basketball, Track, Cross Country and Fencing
- I've done over 15 theatre productions
- I was in concert, jazz and contest band for my school
Accomplishments
- Captain for Esports for my high school (Junior and Senior Year)
- Maintain 3.5 GPA for high school
- Earned an Ivory Chord for Graduation.
Timeline
Customer Service Manager
Cub Foods
06.2021 - 04.2024
High School Diploma -
Holy Family Catholic High School
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