BENARD WALAMBO
Taylorsville,UT
Summary
Dynamic professional with extensive experience in elderly care and team management at Sunrise Senior Living. Proven problem-solver skilled in enhancing resident satisfaction and team performance through effective communication and organization. Adept at multitasking and providing compassionate patient care, ensuring dignity and respect in all interactions.
Professional with solid experience in security operations. Strong focus on maintaining safety, managing access control, and conducting regular patrols to ensure secure environments. Effective at collaborating with team members and adapting to changing needs. Known for reliability, vigilance, and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Shift Manager
Panda Express Restaurant
01.2019 - 11.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Care Manager
Sunrise Senior Living
09.2020 - 11.2021
- Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
- Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.
- Assisted patients with self-administered medications.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Residential House Manager
Chysalis
09.2021 - 07.2024
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Assisted residents with daily hygiene and living tasks.
- Ensured compliance with local housing regulations by staying current on updates and making necessary adjustments to policies or practices accordingly.
Night Security Guard
PARKLANE SENIOR LIVING
09.2024 - Current
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
- Assisted in developing emergency response plans, contributing to a safer environment for all occupants.
- Documented incidents meticulously, aiding in investigations and resolution of security breaches.
- Handled sensitive information discreetly while maintaining confidentiality at all times in accordance with company policy.
- Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
Education
High School Diploma -
WEST JORDAN HIGH SCHOOL
West Jordan, UT07-2023
Skills
- Time management
- Elderly care
- Problem-solving
- Patient care
- Daily living assistance
- Multitasking and organization
- Housekeeping
- Meal preparation
- Housekeeping tasks
- Verbal and written communication skills
- Multitasking
- Multitasking Abilities
Timeline
Night Security Guard
PARKLANE SENIOR LIVING
09.2024 - Current
Residential House Manager
Chysalis
09.2021 - 07.2024
Care Manager
Sunrise Senior Living
09.2020 - 11.2021
Shift Manager
Panda Express Restaurant
01.2019 - 11.2020
High School Diploma -
WEST JORDAN HIGH SCHOOL
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