Benaz Sample
Jacksonville,FL
Summary
Emergency Department Registered Nurse with high-acuity clinical experience and a strong foundation in physician collaboration and patient engagement. Builds trust with patients and providers through clear communication, supporting informed decision-making, improved adherence, and positive clinical outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Nurse
Mayo Clinic
Jacksonville, FL
07.2025 - Current
- Managed critically ill and trauma patients in a high-volume Emergency Department, making rapid decisions under pressure to drive timely interventions
- Provided evidence-based information to enhance clinical decisions at point of care.
- Built trust with patients and families through effective communication and education for informed decision-making.
Nurse Technician
Mayo Clinic
Jacksonville, FL
12.2024 - 07.2025
- Applied and managed orthopedic devices (splints, braces, CAM boots) to ensure proper fit, function, and patient compliance
- Prepared rooms and equipment for high-acuity procedures, promoting efficient patient care.
- Executed EKG acquisitions, vital sign assessments, lab collections, and patient transport.
Patient Liaison
Mayo Clinic
Jacksonville, FL
07.2023 - 01.2024
- Liaised between patients, providers, and clinical teams to enhance communication and patient experience, specifically supporting philanthropic donors
- Coordinated patient intake, ensuring accurate documentation and adherence to privacy and compliance standards
- Managed sensitive patient data within CRM systems including Epic, Blackbaud, and Dynamics 365 to maintain data integrity
Operations Specialist
Mayo Clinic
Jacksonville, FL
12.2022 - 07.2023
- Managed patient scheduling for procedures, optimizing workflow efficiency and enhancing patient experience.
- Updated staff on critical processes changes to enhance operational clarity as Epic Super User
- Led collaboration with the IT department to identify workflow inefficiencies and implement system improvements that enhanced operational performance
Assistant Manager of Operations
Penske Truck Leasing
Jacksonville, FL
01.2022 - 11.2022
- Recruited new business accounts and enhanced relationships with existing B2B customers
- Streamlined fleet operations and ensured effective oversight of customer accounts and service execution
- Experience managing Profit & Loss (P&L), supporting marketing efforts.
Sales & Operations Associate
Penske Truck Leasing
Jacksonville, FL
12.2020 - 01.2022
- Prospected new business and followed up on soft leads, building relationships and converting opportunities into revenue growth
- Cultivated long-term customer relationships as primary point of contact for account support
- Supported a portfolio of 30-40 B2B customer accounts within a territory-based model
Education
Bachelor of Science - Nursing
University of North Florida
Jacksonville, FLBachelor of Arts - Criminal Justice
University of North Florida
Jacksonville, FLSkills
- Clinical Support
- Medical Device Utilization
- Physician Relationship Management
- Territory Support
- Consultative Selling
- Workflow Optimization
- CRM Systems
- Cross-Functional Collaboration
Certification
- Pediatric Advanced Life Support (PALS)
- Advanced Cardiovascular Life Support (ACLS)
- Basic Life Support (BLS)
- National Institute of Neuological Disorder and Stroke (NIHHS)
Timeline
Registered Nurse
Mayo Clinic
07.2025 - Current
Nurse Technician
Mayo Clinic
12.2024 - 07.2025
Patient Liaison
Mayo Clinic
07.2023 - 01.2024
Operations Specialist
Mayo Clinic
12.2022 - 07.2023
Assistant Manager of Operations
Penske Truck Leasing
01.2022 - 11.2022
Sales & Operations Associate
Penske Truck Leasing
12.2020 - 01.2022
Bachelor of Science - Nursing
University of North Florida
Bachelor of Arts - Criminal Justice
University of North Florida