Bendetta Medinanatal
Killeen,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Data Entry Administrator
Salas Realators
2018.06 - 2018.10
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
Customer Service Representative
Teleperformance USA
2018.02 - 2018.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Data Entry Clerk
Central Texas College
2013.03 - 2016.09
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Assisted in training new employees on data entry procedures, ensuring a seamless transition into the role.
- Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.
Customer Service Representative Agent
Sprint
2006.11 - 2013.09
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative Agent
Capital One
2005.09 - 2006.10
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Senior Medical Secretary
Scott and White Hospital
1998.10 - 2005.06
- Supported clinical research initiatives within the practice through diligent maintenance of study-related documents and protocol adherence.
- Contributed to the overall success of the practice by consistently exceeding performance expectations in terms of productivity, accuracy, and professionalism.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and follow-up procedures.
- Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation.
- Improved interdepartmental communication by serving as a liaison between physicians, nurses, and other healthcare professionals.
- Maintained high levels of patient satisfaction through exceptional customer service skills during phone interactions or face-to-face encounters.
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
Office Data Entry Clerk
Central Texas College
1997.09 - 1998.10
Education
None - English Education
Temple University
Philadelphia, PANone - ENGLISH MAJOR
Philadelphia Community College
Philadelphia, PATimeline
Data Entry Administrator
Salas Realators
2018.06 - 2018.10
Customer Service Representative
Teleperformance USA
2018.02 - 2018.06
Office Data Entry Clerk
Central Texas College
2013.03 - 2016.09
Customer Service Representative Agent
Sprint
2006.11 - 2013.09
Customer Service Representative Agent
Capital One
2005.09 - 2006.10
Senior Medical Secretary
Scott and White Hospital
1998.10 - 2005.06
Office Data Entry Clerk
Central Texas College
1997.09 - 1998.10
None - English Education
Temple University
None - ENGLISH MAJOR
Philadelphia Community College