Bendrea Willis
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Business position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Lead Trainer for Exit Booth Department
Tri Brand Incorporated (Enterprise Holdings)
03.2015 - Current
- Train all new Managers in training and employee on policy rules, helping each new employee understand the mission and values of Enterprise Holdings.
- Training employees how to effectively write rental contracts, verifying customers’ names and how to use fraud fighter machines effectively.
- Assessing training techniques to accommodate different learning styles and ensure inclusivity.
- Ensuring exceptional customer service by handling customer inquiries, complaints, and request, resolving issues promptly and maintaining high customer satisfaction levels.
- Follow up with customers to ensure car insurance and any liability purposes.
- Managed approximately 20 incoming calls and emails per day from customers.
- Providing one-on-one coaching or mentoring to individuals who need additional support.
- Plan events for Top sales performer event, build morale to help employees feel appreciated for their accomplishments.
Behavioral Technician
Companion Housing
02.2020 - 08.2020
- Collect data on client behavior and progress, maintaining accurate records and sharing updates with interdisciplinary team.
- Collaborate with parents, caregivers, and other professionals to ensure consistency and generalization of skills across different environments.
- Assist in creating and implementing behavior intervention strategies and modifications.
- Participate in team meetings and contribute to a development and refinement of client’s treatment plans.
Patient Care Tech
Careology LLC
02.2019 - 08.2019
- Measure Vital Signs
- Assist in ensuring the cleanliness of the patient’s room
- Monitor patients health and providing companionship, assist with grooming and cooking needs
- Assisted with educating patients and their relatives regarding the required care
- Maintaining accurate patient records, helping the patient manage monthly bills and transportation needs.
Shift Manager
Kentucky Fried Chicken
02.2012 - 03.2015
- Effectively lead the restaurant while the manager or assistant manager is not present also responsible for monitoring training and development of new employees on shift
- Check food quality and temperatures throughout the day to maintain health and safety regulations & follow inventory control procedures to reduce product loss
- Maintain a positive work environment for all employees and guests
- Maintain cleanliness and organization throughout restaurant.
Education
Bachelor of Science -
Atlanta Metropolitan State College
Atlanta, GA01.2024
Associate of Science -
Atlanta Metropolitan State College
Atlanta, GA01.2022
High School Diploma -
Woodland High School
Stockbridge, GA01.2012
Skills
- Team Management
- Time Management
- Effective Communication
- Decision Making
- Organizational Skills
Awards
- Kentucky Fried Chicken education scholarship (spring '15 & fall '15)
- Dean’s List Fall 2022 & Spring 2023
- Top Quarterly Elite Performer for Enterprise Holdings (Quarter 4, FY 2023)
Volunteer Experience
- Salvation Army, 11/11/22
- House of Refugee, 12/24/22
- Chick-fila-A mentorship, 04/13/23
References
- Valencia Matthews, Manager of Companion Housing Program, 612-695-7486
- Cloyd Barnwell, CEO and Owner of BZ and Associates, 562-225-1510, cloydbarnwell@yahoo.com
Timeline
Behavioral Technician
Companion Housing
02.2020 - 08.2020
Patient Care Tech
Careology LLC
02.2019 - 08.2019
Lead Trainer for Exit Booth Department
Tri Brand Incorporated (Enterprise Holdings)
03.2015 - Current
Shift Manager
Kentucky Fried Chicken
02.2012 - 03.2015
Bachelor of Science -
Atlanta Metropolitan State College
Associate of Science -
Atlanta Metropolitan State College
High School Diploma -
Woodland High School
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