Bendu Johnson
Minneapolis,MN
Summary
Self-directed Healthcare professional knowledgeable in customer service practices, payment processing and medical billing. Collects and validates patient demographics, prepares medical charts and conducts insurance verification. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients.
Overview
12
12
years of professional experience
Work History
Reimbursement Specialist
Fairview Health Services
04.2024 - Current
- Prevented delays and claim denials by correcting information prior to submission.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
Inpatient Pharmacy Technician
M Health Fairview
06.2023 - 04.2024
- Dispensed and procured medicinal products and supplies used in hospital.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Patient Account Representative
Doherty Staffing
04.2022 - 10.2022
- Responded to patient, family, and external payer inquiries.
- Contacted patients after insurance was calculated to obtain payments.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Prepared reports detailing billing actions, flags, and other key information.
Certified Nursing Assistant
Ebenezer Care Center
03.2022 - 10.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Medical Administrator
Medical Staffing Solutions
05.2021 - 05.2022
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Input data into computer programs and filing systems.
Benefits Clerk
Securian Financial
10.2019 - 09.2020
- Developed and maintained tracking system for employee premium payments and processed eligibility updates to verify proper premium deductions or contributions.
- Imputed client's information pertaining to beneficiaries, address changes, and COLA.
- Typed up client's income verification letter's and mailed them out to appropriate parties.
Health Plan Specialist
Medica
07.2018 - 04.2019
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Shift Leader
Walgreens
03.2016 - 05.2018
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Financial Customer Service Representative
TCF National Bank
07.2013 - 04.2015
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL02-2023
Certificate - Pharmacy Technician
Minneapolis Community And Technical College
Minneapolis, MN02-2023
Skills
- Data recording
- Claims processing
- Insurance verification
- Microsoft office
- Commercial insurance
- Payment posting
Timeline
Reimbursement Specialist
Fairview Health Services
04.2024 - Current
Inpatient Pharmacy Technician
M Health Fairview
06.2023 - 04.2024
Patient Account Representative
Doherty Staffing
04.2022 - 10.2022
Certified Nursing Assistant
Ebenezer Care Center
03.2022 - 10.2022
Medical Administrator
Medical Staffing Solutions
05.2021 - 05.2022
Benefits Clerk
Securian Financial
10.2019 - 09.2020
Health Plan Specialist
Medica
07.2018 - 04.2019
Shift Leader
Walgreens
03.2016 - 05.2018
Financial Customer Service Representative
TCF National Bank
07.2013 - 04.2015
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Certificate - Pharmacy Technician
Minneapolis Community And Technical College
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