Benedek Terezia
Jersey City
Summary
Friendly and reliable waitress with excellent customer service skills, seeking to provide efficient and attentive service while helping create an exceptional guest experience.
Overview
21
21
years of professional experience
Work History
Waitress
The Lobby at Ace Hotel
New York, NY
07.2020 - Current
- Greet customers warmly and seat them if required.
- Present menus and explain specials or menu items.
- Take food and beverage orders accurately.
- Enter orders into the point-of-sale (POS) system.
- Serve food and drinks promptly and professionally.
- Check on guests during their meal to ensure satisfaction.
- Process payments and provide accurate change or receipts.
- Work as a team with kitchen staff and other servers to provide excellent customer service.
- Complete opening and closing side work, such as stocking supplies, cleaning, and preparing the dining room.
Room Service Attendant
Ace Hotel New York
New York, NY
10.2009 - 05.2020
- Responsible for taking orders over the phone and delivering food and beverages to guests in their hotel rooms.
- Preparing trays or carts with food, beverages, condiments, and utensils.
- Picking up used trays, carts, and dishes from guest rooms and hallways.
Cocktail Server
Sunset Beach
New York, NY
05.2007 - 10.2010
- Present drink menus and answer questions about beverages.
- Take accurate food and drink orders.
- Refill drinks and anticipate guests' needs.
- Clear empty glasses, plates, and other tableware.
- Process cash, credit card, and mobile payments accurately.
- Maintain a clean and organized service area.
Waitress
Macao Trading
New York, NY
07.2009 - 12.2011
- Welcome and greet guests in a friendly, professional manner.
- Present menus and explain daily specials and menu items.
- Take accurate food and beverage orders.
- Process cash, credit card, and other payment transactions
Server
The Raleigh
Miami Beach, FL
09.2005 - 03.2007
- Greeted guests, provided menus, taking orders, serving food and drinks, and providing excellent customer service.
Education
Master's Degree - Electronic Engineering
University of Oradea
RomaniaSkills
- Creates a friendly and welcoming experience for guests
- Clearly communicates with customers, coworkers, and kitchen staff
- Pays close attention to guest orders and requests
- Handles multiple tables and responsibilities efficiently
- Prioritizes tasks and serves guests promptly
- Ensures orders are accurate and special requests are followed
- Works well with servers, bartenders, hosts, and kitchen staff
- Resolves guest concerns professionally and calmly
- Accurately enters orders and processes payments
- Correctly processes cash and credit card transactions
- Understands menu items, ingredients, and preparation methods
- Recommends appetizers, beverages, desserts, and specials to enhance the guest experience
Timeline
Waitress
The Lobby at Ace Hotel
07.2020 - Current
Room Service Attendant
Ace Hotel New York
10.2009 - 05.2020
Waitress
Macao Trading
07.2009 - 12.2011
Cocktail Server
Sunset Beach
05.2007 - 10.2010
Server
The Raleigh
09.2005 - 03.2007
Master's Degree - Electronic Engineering
University of Oradea