Benedicte Desir
Coconut Creek,FL
Summary
Versatile and dedicated professional with 3.5 years of experience in customer service roles, including server, cashier, and in-store shopper. Adept at multitasking and maintaining attention to detail in fast-paced environments. Bringing a proven track record of enhancing customer satisfaction and team efficiency. Eager to apply my strong communication skills and quick-learning abilities to a new in-store shopping position, with a commitment to excellence and a passion for delivering outstanding service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Sunrise Senior Living
Boca Raton, FL
10.2018 - 02.2020
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Set up tables in between patrons to reduce wait times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
Cashier
Walmart
Pompano Beach, FL
02.2020 - 11.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
Security Officer
Platinum Group Security
Boca Raton, FL
12.2022 - 09.2023
- Identified suspicious activity to determine appropriate response.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained accurate logs of all security related activities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored security cameras to identify and respond to suspicious activity.
Education
High School Diploma -
Keiser University
Fort Lauderdale, FL06-2025
Skills
- Guest Engagement
- Food Delivery
- Beverage Preparation
- Table Setting
- Order Management
- Supply Restocking
- Table Bussing
- Positive and Professional
Certification
- Microsoft Office and InDesign certifications
Languages
Spanish
Elementary
French
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Security Officer
Platinum Group Security
12.2022 - 09.2023
Cashier
Walmart
02.2020 - 11.2022
Server
Sunrise Senior Living
10.2018 - 02.2020
High School Diploma -
Keiser University
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