Benedicte Natasha
Jacksonville,FL
Summary
Accomplished Customer Service Specialist with over 4 years of experience in the banking and retail sectors.
Recognized for excellence in team leadership and customer satisfaction.
Fluent in French, English, Swahili and Lingala with Advanced Microsoft Office Skills.
Authorized to work in the US for any employe
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banker
Bank of America
Jacksonville, FL
06.2022 - 01.2024
- Provide high-level customer service and support in the fraud department, handling sensitive customer information and resolving complex issues
- Collaborate with team members to enhance customer satisfaction and improve service delivery.
Customer Service Representative
Sitel Group
05.2021 - 04.2022
- Addressed and resolved customer inquiries and complaints efficiently, maintaining a high level of customer service
- Utilized multilingual skills to communicate effectively with diverse clients.
Data Analyst
Watson Mortgage Corporation
Jacksonville, FL
01.2021 - 09.2021
- Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction and repeat business.
Unarmed Security Officer
G4S
Jacksonville, FL
03.2021 - 04.2021
- Unarmed security officer training program
- Certificate of training completion.
Picker/Packer
Amazon Fulfillment Associates
Jacksonville, FL
01.2021 - 03.2021
- Demonstrated accuracy and efficiency in picking and packing orders, contributing to the team's targets and goals.
Stower/Picker Coach
Picking/ packaging
Jacksonville, FL
08.2020 - 12.2020
- Lead a team of associates, overseeing and improving picking and stowing processes for optimal efficiency.
Fulfillment Associate
Coach
Jacksonville, FL
01.2020 - 07.2020
- Managed shipping and customer service tasks, ensuring timely and accurate order fulfillment.
Customer Service
Maximus
Jacksonville, FL
01.2019 - 12.2019
- Oversaw activities related to providing services, preparing work schedules, and assigning duties to ensure customer satisfaction.
Education
GED -
Florida State College At Jacksonville
Jacksonville, FL06-2019
High School Diploma -
Collège Alfajiri Bukavu
07.2017
Skills
- Computer literacy
- Industrial equipment
- Packaging
- Customer service
- Forklift
- French
- Sales
- Shipping & Receiving
- English
- Warehouse Experience
- Management
- PowerPoint
- Order Picking
- Excel
- Language barrier
- Restaurant experience
- Microsoft words
- Order Fulfillment
- Mac OS
- Typing
- Pallet Jack
- Logistics
- Banking
- Cash register
- Serving
- Sales management
- Communication skills
- Business development
- Analysis skills
- Phone etiquette
- Negotiation
Certification
Driver's License
Timeline
Banker
Bank of America
06.2022 - 01.2024
Customer Service Representative
Sitel Group
05.2021 - 04.2022
Unarmed Security Officer
G4S
03.2021 - 04.2021
Data Analyst
Watson Mortgage Corporation
01.2021 - 09.2021
Picker/Packer
Amazon Fulfillment Associates
01.2021 - 03.2021
Stower/Picker Coach
Picking/ packaging
08.2020 - 12.2020
Fulfillment Associate
Coach
01.2020 - 07.2020
Customer Service
Maximus
01.2019 - 12.2019
GED -
Florida State College At Jacksonville
High School Diploma -
Collège Alfajiri Bukavu
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