Katia Del Angel
Lufkin,TX
Summary
Highly motivated, hardworking, and friendly professional seeking the Bilingual Receptionist position at Fischer & Fischer Law Firm. With a passion for providing excellent customer service and a strong desire to learn about the legal field, I am eager to support clients and staff while ensuring a welcoming office environment.
Overview
3
3
years of professional experience
Work History
Banker
Cadence Bank
04.2023 - Current
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Banker
U Bank
08.2021 - 04.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
Lufkin High School
Lufkin05-2018
Skills
- Computer Literacy
- Fluent Spanish Speaker
- Exceptional Customer Service
- Cash Handling Expertise
- Goal-Oriented Focus
- Communication
- Adaptability
Timeline
Banker
Cadence Bank
04.2023 - Current
Banker
U Bank
08.2021 - 04.2023
High School Diploma -
Lufkin High School
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