Beneyam Ephrem
Palo Alto,CA
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Enthusiastic management professional with demonstrated success supervising staff and building teams. Committed to driving success and helping to improve overall store revenues through dedication, hard work and a pleasant demeanor. Friendly Sales Supervisor with over three years of experience managing a sales team and ensuring effective results. Skilled in providing direction, motivation and guidance to sales teams. Adept in hiring and training new employees. Results-oriented sales supervisor talented at creating positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities.
Overview
29
29
years of professional experience
Work History
Sales Supervisor
Macys Department Store
06.2020 - Current
- Worked in Women Shoes, Women's Handbags, RTW, and Men's departments.
- Organized racks and shelves to maintain store visual appeal,and engage customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Conducted regular staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Women's Shoes Merchandising
Macys Department Store
11.2019 - 03.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Organized store merchandise style, and color to maintain clean, visually-appealing showroom.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
Vender Specialist
Macys/ Cole Haan Footwear
08.2010 - 03.2012
- Provided exceptional services and pleasant shopping experiences to customers.
- Increased sales revenue by building strong clientele with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining the shop organization and cleanliness.
Women's Shoe Sales Associate
Macys Department Store
05.1995 - 07.2008
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Science - Biochemistry
San Francisco State University
San Francisco, CA05.2021
Skills
- Sales Presentations
- Effective selling technique
- Staffing and scheduling
- Sales Training
- Store appearance and merchandising
- Sales Reporting
- Staff Management
- Management Support
Timeline
Sales Supervisor
Macys Department Store
06.2020 - Current
Women's Shoes Merchandising
Macys Department Store
11.2019 - 03.2020
Vender Specialist
Macys/ Cole Haan Footwear
08.2010 - 03.2012
Women's Shoe Sales Associate
Macys Department Store
05.1995 - 07.2008
Bachelor of Science - Biochemistry
San Francisco State University
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