Brandon McClain
Las Vegas,NV
Summary
Experienced Community Director skilled in team leadership and community engagement. Proven track record in developing innovative programs to increase participation and satisfaction. Strong relationship builder with efficient resource management. Committed to delivering exceptional community experiences through clear communication and strategic leadership.
Overview
13
13
years of professional experience
Work History
Community Director
FPI MGT 252 Units
Las Vegas, NV
09.2023 - Current
- Boosted operational efficiency by streamlining client communication, maintaining meticulous records, managing budgets effectively, and fostering proactive internal collaboration.
- Doubled physical occupancy through targeted promotional efforts.
- Cultivated strong relationships with property owners, residents, and on-site staff through transparent communication.
- Maximized rent collection and ensured meticulous financial record-keeping by implementing robust tracking systems.
- Delivered accurate and timely financial reports to clients by proactively monitoring payments and expenses.
- Ensured proactive property maintenance through regular inspections, promptly addressing potential issues.
- Led and mentored a team of 7 employees, coaching them on customer service best practices.
Community Manager
Bridge Property Management 440 Units
Las Vegas, NV
08.2022 - 09.2023
- Elevated property standards through rigorous policy implementation, significantly enhancing resident experience and property value.
- Made data-driven decisions by continuously assessing community goals, ensuring strategic alignment with organizational priorities.
- Managed all tenant logistics and leases with proficiency, efficiently coordinating appointments, showings, move-ins, and move-outs.
- Optimized operations through effective collaboration with maintenance staff for timely repairs, meticulous record-keeping, astute budget management, and seamless internal communication.
- Boosted community engagement and occupancy rates by developing and executing targeted promotional strategies.
- Maintained website functionality by updating content and troubleshooting
Senior Community Manager
Karya Property Management 228 Units
Las Vegas, NV
02.2020 - 08.2021
- Utilized excellent communication skills to build relationships with key stakeholders, clients, and vendors.
- Analyzed historical performance data to identify opportunities for improvement in the portfolio.
- Managed daily administrative tasks, including tenant relations and rent collections.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Liaised closely with external solicitors when dealing with eviction proceedings or disputes between tenants and landlords, showing problem solving abilities.
Treasury Assistant
Al-Maun Neighborly Needs Of Las Vegas
Las Vegas, NV
12.2017 - 02.2020
- Communicated regularly with banking partners regarding account balances, transfers, and other inquiries.
- Researched industry best practices related to treasury operations and recommended process improvements accordingly.
- Processed wire transfers between multiple banks within established timelines.
- Created complex spreadsheets using Microsoft Excel to track payments, deposits, and other financial information.
- Reviewed invoices for accuracy prior to authorizing payments.
- Reviewed and controlled costs to optimize budget planning and results.
Community Manager
Westland Real Estate 900 Units
Las Vegas, NV
03.2012 - 12.2017
- Generated monthly reports of key performance indicators related to community growth and engagement.
- Monitored rental payments from tenants according to agreed terms and followed up promptly on any overdue accounts displaying skills in customer service.
- Negotiated cost-effective contracts for property repairs and renovations with suppliers, leveraging excellent negotiation skills.
- Prepared and presented detailed status reports of properties to owners.
- Operated property within budgeted income and expense guidelines.
- Managed a team of 13 employees.
Skills
- Yardi, Entrata, Appfolio, RentCafe, CRM, Real Page, Knock
- Financial Budgeting & Reporting
- Daily Operations Management
- Policy Administration
- Partnership development
- Active listening
- Leadership
LANGUAGES
Arabic
Beginner
Language Trainers
Timeline
Community Director
FPI MGT 252 Units
09.2023 - Current
Community Manager
Bridge Property Management 440 Units
08.2022 - 09.2023
Senior Community Manager
Karya Property Management 228 Units
02.2020 - 08.2021
Treasury Assistant
Al-Maun Neighborly Needs Of Las Vegas
12.2017 - 02.2020
Community Manager
Westland Real Estate 900 Units
03.2012 - 12.2017