Summary
Overview
Work History
Education
Skills
Professional Development
Affiliations
Languages
Certification
Timeline
Generic

Beniamino (Ben) Manes

Philadelphia,USA

Summary

Resourceful and Experienced leader trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader with strong technical knowledge committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Confident public speaker.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Special Investigation Unit (SIU) Supervisor

GEICO INSURANCE
Marlton, NJ
01.2009 - Current
  • Supervisory Leadership and Operational Management
  • Risk Assessment
  • Quality Control and Audits
  • Fraud Investigations
  • Training, Coaching, and Feedback
  • New Hire Training and Onboarding
  • Leadership Development

Sr. Security Investigator

GEICO INSURANCE
Marlton, NJ
01.2009 - Current
  • NJ Medical Fraud Team (Field)
  • Conduct Witness and Subject Interviews
  • Policy Fraud Investigations
  • Collaboration with law enforcement (i.e. NJ Office of Insurance Fraud Protection (OIFP)
  • Collaboration with National Insurance Crime Bureau (NICB)
  • Collaboration with Staff and Outstanding Counsel
  • Conduct Examinations Under Oath (EUO).

Catastrophe Supervisor

PROGRESSIVE INSURANCE
Philadelphia, PA
01.2007 - 01.2009
  • Supervisory and Operational Management Administration and Technical Supervision
  • Auto Damage Trainer
  • Coaching and Feedback Review
  • Excellent Customer Service
  • Staff Performance Evaluations
  • Field Site(s) Leadership Operations
  • Report Current and Historical Weather Related Trends
  • Management, Auditing, Approval of Staff Expenditures.

Senior Fraud Investigator

PROGRESSIVE INSURANCE
Philadelphia, PA
01.2005 - 01.2006
  • Field Investigations
  • Interview Subjects and Witnesses
  • Conduct Recorded Interviews
  • Conduct Examinations Under Oath (EUO)
  • Collaboration with Local Law Enforcement and Pennsylvania Insurance Fraud Task Force

Claims Supervisor

PROGRESSIVE INSURANCE
Philadelphia, PA
01.2000 - 01.2005
  • Team Operational Management and Development
  • Quality Assurance Reviews and Audit
  • Leadership Development
  • Approved reserves and payments up to $25,000 authority level.
  • Oversaw onboarding processes for new team members, delivering training on claims handling.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Claims Adjuster

PROGRESSIVE INSURANCE
Philadelphia, PA
01.1993 - 01.2000
  • Liability Investigation and Resolution
  • Bodily Injury Negotiations and Settlements
  • Suspicious Theft/Fire Investigations
  • Auto Damage Appraisals
  • Litigation Management

Special Agent/Military Police

U.S. Army Criminal Investigation Division Command (CID)
  • Investigated suspected and alleged criminal violations of laws to determine if evidence warrants prosecution.
  • Investigated Identified Areas of U.S. Federal Government or Military Interests
  • Protective Service Activity - U.S. Dignitary Protection and Allied Nation equivalents
  • Top Secret Security Clearance

Education

B.A. - Political Science / Criminal Justice

East Stroudsburg University

Skills

  • Operations Management
  • Data Analytics
  • Process Improvement
  • Goal-Oriented
  • Financial Management
  • Training and Mentoring
  • Negotiation
  • Staff Discipline
  • Staff Management
  • Business Planning

Professional Development

  • NICB Membership

Affiliations

  • Fitness Enthusiast - Triathlete
  • Winemaker
  • Vegetable Gardening
  • Amateur Chef
  • Charitable Fundraising
  • Volunteering

Languages

Italian
Limited
Albanian (Italian Dialect)
Native/ Bilingual
German
Elementary

Certification

  • Senior Claims Law Associate (SCLA)
  • Fraud Claims Law Specialist (FCLS)

Timeline

Special Investigation Unit (SIU) Supervisor

GEICO INSURANCE
01.2009 - Current

Sr. Security Investigator

GEICO INSURANCE
01.2009 - Current

Catastrophe Supervisor

PROGRESSIVE INSURANCE
01.2007 - 01.2009

Senior Fraud Investigator

PROGRESSIVE INSURANCE
01.2005 - 01.2006

Claims Supervisor

PROGRESSIVE INSURANCE
01.2000 - 01.2005

Claims Adjuster

PROGRESSIVE INSURANCE
01.1993 - 01.2000

Special Agent/Military Police

U.S. Army Criminal Investigation Division Command (CID)

B.A. - Political Science / Criminal Justice

East Stroudsburg University
Beniamino (Ben) Manes