JULIAN ANDRES RODRIGUEZ
Middleburg,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Special Investigation Unit (SIU) Suspicious Activity Reports (SARs) Submitter
CitiBank N.A.
Jacksonville, Florida
03.2025 - Current
- Test completeness and accuracy of supporting documentation related to fraudulent or suspicious activity prior to submission
- Perform documentation sampling and data validation to confirm integrity of key data fields
- Ensured complete documentation of investigative work by maintaining detailed workpapers and audit trails supporting the investigation process and findings
- Manage a typical caseload of 15–20 reviews while meeting quality and timeliness expectations.
- Identified and remediated cases with missing or insufficient documentation prior to filing
- Challenged approvals that did not meet policy standards, citing specific procedural requirements
- Detected inconsistencies between source data and recorded case details, preventing inaccurate reporting
Fraud Ops Specialist
CitiBank N.A.
Jacksonville, Florida
09.2023 - 03.2025
- Review cases for regulatory reporting requirements and validate alignment with established policies and procedures
- Performed detailed data analysis to identify potentially fraudulent client behavior and identify suspicious transactions for subsequent follow-up analyses
- Conduct lookback analyses to identify related accounts and assess extended risk exposure
- Identified and escalated control gaps and process deviations to management for corrective action
- Provided productive solutions in response to varied and dynamic client inquiries, developing and maintaining prolonged client relationships
Online Personal Shopper
Walmart
Middleburg, Florida
05.2023 - 08.2023
- Maintained high satisfaction ratings by completing orders quickly and making desired selections for customers
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Tracked substitutions and informed customers of changes
- Consistently met deadlines and quality goals for accuracy and timeliness
Delivery Driver
DoorDash
Jacksonville, Florida
02.2021 - 05.2023
- Completed rush deliveries on tight timetables to satisfy customer needs
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Managed multiple deliveries simultaneously while maintaining high-quality service standards.
IT Technician
Early Upgrade
Jacksonville, Florida
07.2019 - 02.2021
- Responsible for the set-up and subsequent management of the system configuration of user devices, applications, and other components.
- Performed physical repairs of electronic devices, such as LCD screens, ports and buttons
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions
- Managed identity and access procedures for user accounts, ensuring permissions and other associated user data were applied or removed timely and appropriately
- Performed asset management for IT equipment, ensuring that data drives were properly sanitized, equipment was refurbished for re-use, or appropriately disposed of
- Skilled at working independently and collaboratively in a team environment
Retail Associate
Walgreens
Orange Park, Florida
03.2018 - 05.2019
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Assisted in training new associates on store policies and operational procedures.
- Collaborated with team members to maintain cleanliness and safety standards throughout store.
Cashier/Produce Clerk
Publix
Jacksonville, Florida
07.2017 - 02.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Assisted in training new cashiers on company policies and procedures.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Banquet Server
DoubleTree by Hilton
Jacksonville, Florida
09.2016 - 03.2017
- Carried out professional service, retaining polite and friendly approach at all times
- Delivered exceptional service during large-scale events, ensuring guest satisfaction and comfort.
- Coordinated with kitchen staff to ensure timely and accurate food service during banquets.
- Set up and dismantled event spaces, adhering to safety protocols and operational guidelines.
- Managed multiple tables simultaneously, demonstrating strong organizational skills under pressure.
Education
High School Diploma -
Middleburg High School
Middleburg, Florida05-2016
Skills
- Control Testing & Design Effectiveness:
- Documentation Validation & Sampling:
- Audit Workpapers & Evidence Retention:
- Issue Identification & Escalation:
- Policy & Procedure Compliance:
- Risk Assessment & Root Cause Analysis:
- Data Integrity Testing:
- Regulatory Compliance (BSA/AML):
- Process Walkthrough Support:
- Quality Assurance Reviews:
- Teamwork and Collaboration
Languages
English (Native)
Spanish (Native)
Timeline
Special Investigation Unit (SIU) Suspicious Activity Reports (SARs) Submitter
CitiBank N.A.
03.2025 - Current
Fraud Ops Specialist
CitiBank N.A.
09.2023 - 03.2025
Online Personal Shopper
Walmart
05.2023 - 08.2023
Delivery Driver
DoorDash
02.2021 - 05.2023
IT Technician
Early Upgrade
07.2019 - 02.2021
Retail Associate
Walgreens
03.2018 - 05.2019
Cashier/Produce Clerk
Publix
07.2017 - 02.2018
Banquet Server
DoubleTree by Hilton
09.2016 - 03.2017
High School Diploma -
Middleburg High School