Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michelle White

Buckeye,AZ

Summary

Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over 24 years of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines. Thorough Senior Analyst with over a 24-year background in Fraud investigations. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sr Analyst Special Investigation Unit

American Express - AMEX Assurance Company
03.2010 - Current
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
  • Played a pivotal role in the successful completion of high-stakes projects by providing crucial analytical support and insights.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Developed comprehensive risk management strategies to minimize potential losses and safeguard business interests.
  • Facilitated cross-departmental collaboration, breaking down silos and encouraging information sharing to drive positive business outcomes.
  • Implemented cost reduction initiatives, achieving significant savings without compromising quality or service delivery.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Monitored compliance and filing requirements in conjunction with staff and management.

SR Bust Out Security Analyst

American Express
04.2007 - 03.2010
  • Monitored use of data files and regulated access to protect secure information.
  • Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
  • Maintained up-to-date knowledge of emerging threats by attending professional development events and staying informed on industry trends.
  • Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
  • Performed risk analyses to identify appropriate security countermeasures.

SR Merchant Risk Analyst

American Express
07.2001 - 04.2007

Investigated allegations to check validity and recommend actions to minimize risk.

  • Collaborated with internal teams to establish robust controls for mitigating operational risks across various business lines.
  • Taught employees how to control risks at front line.

Education

No Degree - Fraud Investigations

Utica University
New York, NY
2025

High School Diploma -

Buckeye Union High School
Buckeye, AZ
05.1996

Skills

  • Client management
  • Client Relationship Management
  • Data Analysis
  • Performance monitoring
  • Report Preparation
  • Project Management
  • Account Reconciliation
  • Business Operations Analysis
  • Documentation And Reporting
  • Risk Analysis
  • Regulatory Compliance
  • Risk Mitigation
  • Risk Assessment

Accomplishments

Recipient of Award from CEO of American Express for identifying and catching a large merchant fraud ring saving the company over $1.9 million. 2004

Numerous Top performer awards

Winner of the Tribute award 2019


Certification

  • Fraud Claims Law Specialist Certificate, American Education Institute - 2014
  • Property and Casualty Insurance license

Timeline

Sr Analyst Special Investigation Unit

American Express - AMEX Assurance Company
03.2010 - Current

SR Bust Out Security Analyst

American Express
04.2007 - 03.2010

SR Merchant Risk Analyst

American Express
07.2001 - 04.2007

No Degree - Fraud Investigations

Utica University

High School Diploma -

Buckeye Union High School
Michelle White