Monica Beck
Pattersonville,NY
Summary
Detail-oriented insurance claims liaison with a strong background in research, investigation and business management. Effective in streamlining processes, resolving issues and achieving positive results. Dedicated work ethic with the ability to adapt to change.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Special Investigation Unit Liaison
Farmers Insurance Exchange
Troy, NY
02.2011 - Current
- Track and analyze fraud patterns. Identify potentially fraudulent insurance claims and refer to special investigation unit for further investigation
- Monitor average of 95 claim investigations per month
- Develop operational strategies to proactively investigate fraudulent claims and positively impact LAE to under 100%
- Partner with other carriers and law enforcement to combat insurance fraud; attend annual conferences to stay informed on latest industry trends
- Recommend initiating declaratory judgment and/or affirmative actions against offending parties; over $2 million saved in litigation since 2019
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
General Manager
Williams Sonoma Inc
Multiple Locations
05.2006 - 06.2010
- Responsible for staff of up to 40 employees and overall success of $3.5-5 million businesses in Albany, NY and Upper Montclair, NJ.
- Hired and trained customer service associates, stock associates and middle management positions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to increase sales and profitability.
- Met and exceeded sales goals while controlling expenses and shrink.
- Identified areas of opportunity and initiated corrective actions. Developed improved inventory management process to gain efficiencies and ensure accurate results; the process was implemented regionally.
Education
No Degree - Insurance Fraud
National Insurance Crime Training Academy
OnlineNo Degree - Insurance Fraud
International Association of Special Investigation
OnlineSkills
- Adaptability
- Communication
- Data analysis
- Database management
- Detail oriented
- Leadership
- Problem solving
- Project management
- Research and investigation
- Teamwork
- Time management
Affiliations
- International Association of Special Investigation Units
- New York Anti-Car Theft & Fraud Association
- New York State Chapter of Special Investigation Units
Certification
Certified Insurance Fraud Representative (CIFR)- 2015 to Present
Timeline
Special Investigation Unit Liaison
Farmers Insurance Exchange
02.2011 - Current
General Manager
Williams Sonoma Inc
05.2006 - 06.2010
No Degree - Insurance Fraud
National Insurance Crime Training Academy
No Degree - Insurance Fraud
International Association of Special Investigation