Benicia Rhoades
GPI Enterprises INC
Newville,PA
25
years of professional experience
Benicia Rhoades is a Records MAnager/FOIA with 23 years of professional experience in the USPS, 10 years professional experience with FOIA and Facts and 2 years experience with Records Management .
Work History
Records Manager / FOIA Clerk/Printing Clerk
5 Years- Manage an Official mailroom with two employees.
- Directed records retention, classification, and disposition procedures to maintain regulatory compliance.
- Implemented records governance standards supporting consistent handling across departments.
- Trained staff on records management policies, indexing methods, and access protocols.
- Processed records, forms, and correspondence with high accuracy.
- Coordinated routine administrative tasks across multiple departments.
- Prepared reports, logs, and documentation for daily operations.
- Worked effectively in fast-paced environments.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Assisted in budget preparation to ensure financial efficiency within department.
- Directed daily printing operations, aligning production schedules with customer deadlines and quality standards.
- Monitored print quality throughout production, correcting errors and reducing rework.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Enters all incoming FOIA into Facts
- Prepares paperwork ( Form CBKs 839-R-E, Initial Letter) that needs sent to the records holder and the requester.
- Registered for an account at dpims.disa.mil/eCasePortal and is prepared if there would be a breach in any PII.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Registered for an account at dpims.disa.mil/eCasePortal and is prepared if there is a breach in any PII.
Mail Manger
4 Years 11 Months- Managed inbound and outbound mail distribution, ensuring accurate routing across departments.
- Oversaw postage equipment, supply inventories, and daily mailroom operations.
- Coordinated courier services, package tracking, and delivery schedules for timely processing.
- Trained mailroom staff on sorting procedures, handling protocols, and customer service standards to enhance service quality.
- Improved workflow efficiency, managing incoming and outgoing mail in a timely manner.
- Streamlined mail workflows, resulting in improved accuracy and consistency in processing times.
- Reduced delivery errors with thorough quality control checks and accurate address verification.
- Resolved delivery issues and supported internal teams with reliable mail services.
- Maximized productivity through effective delegation of tasks among team members based on individual strengths and workload capacity.
- Trained mailroom staff on sorting procedures, handling protocols, and customer service standards.
- Implemented cost-saving measures through budget management and resource allocation for mailing supplies, optimizing overall mailroom operations.
- Implemented cost-saving measures through effective budget management and resource allocation for mailing supplies.
- started to work on FOIAs and enter all FOIAs into the Facts system.
Mail Manager
9 Years 8 Months- Oversaw postage equipment, supply inventories, and daily mailroom operations.
- Managed inbound and outbound mail distribution, ensuring accurate routing across departments.
- Coordinated courier services, package tracking, and delivery schedules for timely processing.
- Trained mailroom staff on sorting procedures, handling protocols, and customer service standards.
- Monitored compliance with postal regulations, shipping requirements, and confidential document handling.
- Streamlined mail workflows to improve efficiency, accuracy, and turnaround consistency.
- Maintained detailed logs for registered, certified, and priority mail items.
- Resolved delivery issues and supported internal teams with reliable mail services.
- Maximized productivity through effective delegation of tasks among team members based on individual strengths and workload capacity.
- Trained new staff members on proper mail handling procedures to maintain consistent quality across the team.
- Improved workflow efficiency, managing incoming and outgoing mail in a timely manner.
- Optimized mailbox organization, creating clear labeling systems for easy identification and processing of mail items.
- Implemented cost-saving measures through effective budget management and resource allocation for mailing supplies.
- Reduced delivery errors with thorough quality control checks and accurate address verification.
- did monthly reports to include PAPAS, AMPS and Printing
Stock Associate
2 Years 2 Months- Assisted in breaking down and sorting grocery skid in stockroom, Executed back stocking of groceries on shelves for availability and stock the shelves. Performed cleaning and wiping of shelves to maintain store hygiene
- Managed stockroom organization and replenished merchandise to maintain sales floor readiness.
- Rotated product using FIFO practices to reduce expired or damaged inventory.
Mail Clerk III
4 Years- Sorted incoming and outgoing mail to ensure timely delivery. Takes care of bills when the manager is on leave. Assisted customers at mail window to provide efficient service. Stamps incoming mail, logs in accountable mail, scans and delivers mail.
- Sorted incoming and outgoing mail for timely delivery across departments.
- Logged certified, registered, and courier items to maintain accurate mail tracking.
- Prepared packages, labels, and postage for dispatch using mailroom equipment.
Stock associate
4 Years 1 Month- Providing customer service and maintain the shoe department. Stocked shoe department shelves and the supplies
- Directed stockroom organization to maintain accurate inventory and accessible product placement.
- Replenished merchandise using consistent stocking procedures and backroom flow standards.
- Verified incoming shipments against packing lists to support accurate receiving records.
Circuit Board Assembler
1 Year 1 Month- Assembled microscopic computer chips, Used a microscope to replace resistors and crystals with a hot air gun and a soldering tool.
- Assembled frequency control components using precise hand tools, fixtures, and assembly drawings.
- Inspected finished parts under microscope to verify quality, alignment, and workmanship standards.
- Followed cleanroom and ESD procedures to protect sensitive electronic components during production.
Machine Operator
2 Months- Operated the machine efficiently and followed safety guidelines while maintaining proper settings and loading the machine with suitable material for accurate production.
- Operated production equipment to maintain consistent output and product quality.
- Monitored machinery for malfunctions and adjusted settings to support continuous operation.
- Performed routine inspections to verify materials met specifications and safety standards.
Education
Diploma
Skills
FOIA training
FOIA Processing Techniques
Digital Records Management
Incident response training
Leadership training
Mail management seminar
Mail center security
Records retention
Customer service
DPIMS reporting and managing
Teamwork
Multitasking
Time management
Self-motivation
SECURITY CLEARANCE
SECRET
PROFESSIONAL TRAINING
- Mail Management Seminar- January 2004
- Mail Center Security- November 2005 & January 2009
- Computer Users Security Course October 2006
- Threat Image Training on the Rapiscan
- Incident Response to Terrorist Bombings Awareness Level Training Course June 2010 & March 2013
- Leadership and Management Skills for Women August 2016Freedom of Information Act (FOIA) March 2026
- Records Management Training Course January 2026
Personal Information
Title: Mailroom Manager
Timeline
Records Manager / FOIA Clerk/Printing Clerk
GPI Enterprises INC
11.2021 - CurrentRead More
Mail Manger
NetImpact Strategies
12.2016 - 11.2021Read More
Mail Manager
Ciber
04.2007 - 12.2016Read More
Stock Associate
IMAX Service Corporation
04.2006 - 06.2008Read More
Mail Clerk III
Remtech Services, INC
04.2003 - 04.2007Read More
Circuit Board Assembler
Corning Frequency Control
03.2002 - 04.2003Read More
Machine Operator
Carlisle Syntech
01.2002 - 03.2002Read More
Stock associate
Kmart
09.2001 - 10.2005Read More
Big Spring High School
Diploma
Read More