Irma Ortiz
Chicago,US
Summary
Professional with strong background in managing and organizing records, prepared to excel in this role. Known for high standards and focus on accurate record-keeping, data entry, and document management. Team-oriented and results-driven, adaptable to changing requirements and reliable in supporting colleagues. Skilled in database management, information retrieval, and maintaining confidentiality, ensuring efficient and secure records management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Records Clerk / FOIA Officer
Berwyn Police Department
Berwyn, IL
09.2021 - Current
- Handle Tickets, Impounds and Towed vehicles, Courts, Reschedules, Translator, Reports.
- Operate office equipment such as copiers and fax machines to fulfill records requests from other police departments(background checks ), freedom of information act requests, court subpoenas, or insurance companies.
- Assist citizens with obtaining the correct information to help themselves or a loved one navigate the police department to get the help they need.
- Receive and process payments for requested police, crash, and arrest reports through cash and credit POS systems.
- Compile data from 4 databases, resulting in a 50% reduction in data file retrieval time.
- Redact body worn cameras to fulfill records request
- Gather evidence to fulfill state attorney request , run case files to determine if warrants are still active.
Sales Associate
JCPenney
San Bernardino, CA
10.2020 - 08.2021
- Cashier/ Customer Service, Cash management over 1000.00/ balance drawer, packing online orders & shipment send, Omni, Recovery/ Reorganize store supplies, Online pick ups and returns process, Jewelry Customer Service & Cross Sell.
Organizer
Banquets
Chicago, IL
03.2019 - 06.2019
- Organizing food, decorating tables, cleaning after parties, managing 3 parties per day.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CAAssociate's Degree - Law Enforcement
Morton College
Cicero, IL09-2026
Trades -
Chicago Women in Trades
Chicago, IL09-2024
Skills
- Records Management
- Customer Service
- Cashiering
- Retail Sales
- Interpretation
- Guest Services
- Translation
- Cash Handling
- Records management
- File retrieval
- Report generation
- Computer operations
- Data entry
- File/records maintenance
- Financial records
- Confidential materials handling
- Administrative functions
- Filing systems expertise
- Document analysis
- Serving Experience
- Food Service
- Cleaning Experience
- Administrative Experience
Certification
- Illinois State Police LEADS Certified
- Certified FOIA officer
LANGUAGES
English & Spanish
Timeline
Records Clerk / FOIA Officer
Berwyn Police Department
09.2021 - Current
Sales Associate
JCPenney
10.2020 - 08.2021
Organizer
Banquets
03.2019 - 06.2019
High School Diploma -
Arroyo Valley High School
Associate's Degree - Law Enforcement
Morton College
Trades -
Chicago Women in Trades