Amalia Farfan
Chicago,Illinois
Summary
Records Management Specialist adept in electronic recordkeeping and customer service. Facilitated efficient file management and retrieval processes, ensuring compliance with information regulations while effectively supporting both internal teams and external clients.
Overview
2
2
Languages
39
39
years of professional experience
Work History
Records Management Specialists
National Asian Pacific Center on Aging
Chicago, USA
06.2024 - 06.2026
- Coordinated and prioritized activities at LCRD Record Center to ensure efficient operations.
- Retrieved files for customers and re-filed incoming documents.
- Identifying records projects to improve efficiency of LCRD Records Center.
- Responded to non-complex LCRD FOIA requests, facilitating timely access to information.
- Implementing the electronic records keeping.
- Reviewed and processed information requests under Freedom of Information Act and Privacy Act, ensuring compliance with regulations.
- Maintained confidentiality of sensitive data and ensured its secure handling at all times.
School Crossing Guard
Chicago Public Schools
Chicago, USA
08.2022 - 06.2024
- Coordinated pedestrian and vehicle traffic to ensure safe street crossings during school hours.
- Utilized signs, hand signals, flags and instincts to control car and foot traffic conditions.
- Monitored and enforced street crossing rules to promote safe behavior among students.
- Identified and reported unsafe conditions to school officials to enhance student safety.
Immigration Service Associate
Logan Square Neighborhood Association
Chicago, USA
08.2022 - 06.2024
- Contacted individuals expressing interest in Immigrant Family support Funds to provide information and guidance.
- Coordinated with clients granted funds to arrange convenient pickup times, ensuring a smooth process.
- Collect documents for their applications.
- Assisted clients with inquiries and resolved issues, enhancing overall customer satisfaction.
- Performed data entry tasks by accurately inputting information into databases.
- Organized and filed documents systematically to ensure easy retrieval.
Caregiver, Special Needs
Synergy Home Care
Chicago, USA
08.2019 - 03.2020
- Engaged patients through conversation and reading to enhance mental alertness and emotional well-being.
- Ensured clients maintained daily hygiene by providing assistance with bathing, dressing, and grooming. of patients/clients by assisting with bathing, dressing, dental care and personal grooming.
- Developed and prepared nutritious meal plans tailored to meet specific dietary requirements of clients.
- Maintained clean living environments, managed errands, laundry, and grocery shopping to support clients' daily needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Completed regular check-ins and progress reports for each client.
- Offered companionship and kindness to elderly patients.
Caregiver
Healthcare Plus
Chicago, USA
05.2016 - 06.2018
- Guided clients in dressing, grooming, meal preparation, and medication reminders to enhance daily living.
- Supported clients with daily living needs to boost self-esteem and overall wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Facilitated transportation for clients to doctor's appointments, grocery stores, and beauty salons to promote independence.
Scanning Operator
Presence Health
Chicago, USA
12.2014 - 05.2015
- Consistently maintained excellent attendance, contributing to team reliability.
- Engaged in team building activities to strengthen collaboration and communication.
- Developed and maintained courteous and effective working team relationships.
- Applied new skills on daily tasks and to improve efficiency and productivity.
- Documented work completion and updated supervisors on production activities to ensure operational transparency.
Administrative Clerk II
Dearborn National
Downers Grove, USA
06.1987 - 02.2013
- Delivered administrative support to office staff.
- Sorted and filed records systematically to enhance organization.
- Managed documents by organizing forms, photocopies, and filing records, ensuring easy access to information.
- Performed data entry tasks to maintain accurate records.
- Sorted and routed incoming mail to appropriate departments.
- Communicated with customers via phone/email to confirm details and address inquiries promptly.
- Executed document scanning to create digital copies for easy access.
- Prepared and distributed team-based communications to foster collaboration and enhance morale.
Education
High School Diploma -
Wells High School
Chicago, IL06-1986
Skills
- Records management
- Electronic recordkeeping
- FOIA compliance
- Data entry accuracy
- Document management
- File management
- File retrieval
- Records storage
- Stakeholder engagement
- Client relations
- Collaborative projects
Languages
English
Professional
Spanish
Professional
Timeline
Records Management Specialists
National Asian Pacific Center on Aging
06.2024 - 06.2026
School Crossing Guard
Chicago Public Schools
08.2022 - 06.2024
Immigration Service Associate
Logan Square Neighborhood Association
08.2022 - 06.2024
Caregiver, Special Needs
Synergy Home Care
08.2019 - 03.2020
Caregiver
Healthcare Plus
05.2016 - 06.2018
Scanning Operator
Presence Health
12.2014 - 05.2015
Administrative Clerk II
Dearborn National
06.1987 - 02.2013
High School Diploma -
Wells High School