MICHELLE BILL
Midlothian,IL
Summary
Experienced Administrative Assistant and Customer Service Professional with 19+ years supporting municipal operations in a fast-paced, public-facing environment. Known for exceptional attention to detail, professionalism, and discretion while managing confidential records and FOIA-compliant documentation. Trusted administrative partner to leadership, with a strong reputation for organization, accuracy, and delivering courteous service to residents.
Overview
20
20
years of professional experience
Work History
Records Clerk
Village of Midlothian
Midlothian, USA
07.2005 - 12.2025
- Acted as primary point of contact for residents, delivering professional assistance in person and by phone to enhance resident satisfaction
- Manage and maintain confidential municipal records in compliance with FOIA and established record-retention policies
- Process, log, scan, and file high volumes of incoming and outgoing documentation with exceptional accuracy
- Prepared monthly and end-of-period reports for department leadership, facilitating informed decision-making and administrative oversight
- Support the Chief and Deputy Chief with administrative tasks, document preparation, and record retrieval
- Coordinated with multiple departments to ensure accurate record-keeping and timely information access, supporting interdepartmental collaboration
- Maintain organized physical and digital filing systems to support efficient document retrieval
- Monitor and manage office supply inventory to ensure uninterrupted daily operations
- Perform general administrative duties including data entry, typing, message handling, and appointment coordination
Education
High School -
Eisenhower High School
Blue Island, ILSkills
- Administrative & Clerical Support
- Customer & Citizen Relations
- Records & Document Management
- FOIA Compliance & Confidentiality
- Data Entry & Database Maintenance
- Phone, Front Desk & Lobby Operations
- Report Preparation & Filing Systems
- Mail Processing & Document Scanning
- Office Coordination & Time Management
- Attention to Detail & Accuracy
Timeline
Records Clerk
Village of Midlothian
07.2005 - 12.2025
High School -
Eisenhower High School