BENIELLE BAKER
United Health Group (Optum)
Stockbridge,GA
13
years of professional experience
Detail-oriented administrative and claims professional with 10+ years of experience managing records, reviewing documentation, processing payments, maintaining accurate customer accounts, and handling high-volume transactions. Skilled in data entry, account reconciliation support, documentation management, customer relations, and maintaining accurate financial records.
Work History
CLAIMS REPRESENTATIVE
7 Years 5 Months- Processed and reviewed 50–75 claims daily while maintaining accuracy and compliance standards.
- Verified documentation and account information to ensure proper claim processing.
- Reviewed financial information related to claims and settlements.
- Worked closely with finance and operations departments to resolve account discrepancies.
- Updated and maintained electronic records and customer accounts.
- Resubmitted corrected claims to reduce outstanding balances and improve payment outcomes.
- Analyzed documentation for accuracy and completeness before processing.
- Remote
NUTRITION ASSISTANT
4 Years- Prepared ingredient stations and recipe components ahead of service to maintain timely meal production.
- Received and stored incoming supplies following procedures to preserve inventory quality.
- Maintained condiments and drink stations to support continuous service during meal periods.
- Restocked condiments, beverages, and utensils to expected levels to prevent supply shortages.
- Followed proper handling procedures for prepared foods and leftovers to ensure food safety.
- Processed cash and card payments through point-of-sale system while cleaning and sanitizing equipment.
CUSTOMER SERVICE AGENT
1 Year 7 Months- Processed customer transactions and credit card payments.
- Maintained accurate passenger and reservation records.
- Resolved account discrepancies and payment-related concerns.
- Assisted customers with booking modifications and transaction corrections.
- Answered high-volume inbound calls using Sabre GDS to confirm fares, reducing booking errors at check-in.
- Processed refunds via payment gateway and reconciled transaction logs to clear outstanding credit disputes.
- Trained new hires on ticketing procedures and baggage policies using live call-shadowing sessions and checklists.
SUPPORT SPECIALIST
2 Years- Maintained customer records and rebate documentation.
- Tracked program participation and incentive payments.
- Reviewed customer information for completeness and accuracy.
- Documented customer interactions and maintained organized records.
- Remote
CUSTOMER SERVICE REPRESENTATIVE
1 Year 11 Months- Scheduled and maintained records for 65–100 appointments daily.
- Entered and updated customer information in company databases.
- Verified account information and maintained accurate documentation.
Education
- Insurance & Risk Management
HIGH SCHOOL DIPLOMA
Skills
Data Entry & Record Maintenance
Account Documentation
Payment Processing
Invoice & Claims Review
Accounts Receivable Support
Financial Record Accuracy
Microsoft Office Suite
Spreadsheet Management
Customer Account Resolution
Documentation Auditing
Database Management
Professional Communication
Timeline
CLAIMS REPRESENTATIVE
United Health Group (Optum)
03.2018 - 08.2025Read More
CUSTOMER SERVICE AGENT
Spirit Airlines
08.2016 - 03.2018Read More
NUTRITION ASSISTANT
Clayton County Public Schools
10.2014 - 10.2018Read More
SUPPORT SPECIALIST
CleaRESULT
02.2014 - 02.2016Read More
CUSTOMER SERVICE REPRESENTATIVE
Southeastran
03.2012 - 02.2014Read More
North Clayton High School
HIGH SCHOOL DIPLOMA
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Atlanta Metropolitan State College
from Insurance & Risk Management
Read More