Benita Brown-Rivers
Suffolk,VA
Summary
Dynamic Supervisor at Hana Industries with a proven track record in staff management and training. Enhanced team productivity through effective workflows and clear expectations. Excelled in customer service by swiftly addressing inquiries and concerns. Strong decision-making skills complemented by expertise in contract management ensure operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor/Luetennant
Hana Industries
Portsmouth, VA
04.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Supervised 31 Security Officers, Trained Officers with the knowledge of the Standard Operating Procedures, at Norfolk Navy Shipyard which includes the Safety of handling Weapons.
City Carrier Assistant
United States Post Office
Norfolk, VA
12.2018 - 04.2019
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Federal Police Officer
Department of Homeland Security
Georgia
04.2016 - 12.2018
- Implemented effective traffic enforcement measures, reducing accidents and promoting safe driving habits among citizens.
- Streamlined the evidence management process by implementing an updated tracking system, reducing misplaced items and improving efficiency.
- Developed positive relationships within the community by participating in outreach programs and attending community events.
- Completed comprehensive training programs on an ongoing basis to maintain proficiency in law enforcement tactics and techniques.
Supervisor /Security Lieutenant
DynCorp / International
Portsmouth, VA
12.2013 - 12.2014
- Assisted Site Manager in day to day OperationsOversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor / Lieutenant
Southeastern Protective Services
11.2010 - 10.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. created a safe working atmosphere with Security Officers while Uploading and Downloading wepons.
Education
Associate Degree-Travel And Hospitality - Travel And Hospitlity
Commonwealth College
Virginia Beach, VA07-1988
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Verbal and written communication
- Contract management
- Decision-making
Accomplishments
Department of Criminal Justice (DCJS) Certified
Department Of Navy NSF Training Certificate
Emergency Medical Technician-Licensed
Certification
- [State] Driver's License
- First Aid Certification
- CPR/AED Certification
Timeline
Supervisor/Luetennant
Hana Industries
04.2019 - Current
City Carrier Assistant
United States Post Office
12.2018 - 04.2019
Federal Police Officer
Department of Homeland Security
04.2016 - 12.2018
Supervisor /Security Lieutenant
DynCorp / International
12.2013 - 12.2014
Supervisor / Lieutenant
Southeastern Protective Services
11.2010 - 10.2013
Associate Degree-Travel And Hospitality - Travel And Hospitlity
Commonwealth College