Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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BENITA CATHERINE RILES

BENITA CATHERINE RILES

Atlanta,GA

Summary

Motivated industry professional with experience as a shift lead server, bartender and event coordinator. My engaging personality and flexible approach helps me connect with many people. My passion and care for hospitality has afforded me exciting opportunities including referrals to open new restaurants.Upbeat, friendly and always anticipating guest needs to facilitate enjoyable dining experiences that guest remember and return for.

Overview

6
6
years of professional experience

Work History

Front Wait

Marcel
03.2023 - Current


  • Mastered the art of front and back wait (team service) using good listening skills and communication. Managed the pace of service by delegating task and coordinating steps of service with back wait.
  • Attended weekly wine tastings offered by the company to expand my wine knowledge, helping me to confidently recommend wine and navigate the wine list with guests.
  • Aided in the collective staff effort gaining Michelin Guide recommendation in 2023
  • Applied comprehensive knowledge of wine and dinner menu to spiel and curate guest experience

Shift Lead

Steak Market
08.2021 - 02.2023
  • Opened pre-shift with announcements, shift expectations and daily goals
  • Trained and mentored all service staff to enhance overall staff performances.
  • Careful execution of multiple course menu and wine/cocktail pairings.
  • Led all off site, private events and restaurant buyouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Bartender

STK Atlanta
04.2018 - 10.2021
  • Carefully crafting cocktails by following restaurants standards/recipes
  • Meticulous execution of steps of service and BEO specifications
  • Maintained high sales by perfecting menu speil, building clientele and upselling.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized bar space, ensuring compliance with health and safety regulations.

Education

Food And Alcohol - Safe Serve

360 Training
Atlanta, GA

Skills

  • High-volume dining
  • Sales Techniques
  • Allergy awareness
  • Wine and Spirt Knowledge
  • Strong work ethic, reliable and flexible
  • Exceptional customer service

Accomplishments

  • Recognition for exemplary work performance and exceptional guest service
  • Received acknowledgment and pay-for-performance for exceeding sales goals from Coca-Cola

References

Available Upon Request

Timeline

Front Wait

Marcel
03.2023 - Current

Shift Lead

Steak Market
08.2021 - 02.2023

Bartender

STK Atlanta
04.2018 - 10.2021

Food And Alcohol - Safe Serve

360 Training

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BENITA CATHERINE RILES