Iesha Herrington
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Marcel A. Bacchus, MD (OB-GYN)
08.2018 - 11.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed and sent medical records to other physicians upon request.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained records by recording, obtaining and updating personal and financial information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Customer Service Representative
JCPenney
02.2014 - 08.2018
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Access Representative
Gulf South Eye Associates
12.2021 - 10.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Skills
Interpersonal Skills
Analytical skills
Detail Oriented
Proficient in Microsoft Office, Excel and Outlook
Good Organizational & Time Management Skills
- HIPAA compliance
- Insurance verification
- Patient registration
- Customer service
Education
Medical Coding
Delgado Community College
New Orleans, LATimeline
Patient Access Representative
Gulf South Eye Associates
12.2021 - 10.2025
Patient Access Representative
Marcel A. Bacchus, MD (OB-GYN)
08.2018 - 11.2021
Customer Service Representative
JCPenney
02.2014 - 08.2018
Medical Coding
Delgado Community College