Summary
Overview
Work History
Education
Skills
Timeline
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Iesha Herrington

New Orleans,LA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Medical Office Receptionist

UT Physicians
07.2014 - 12.2018
  • Organized paperwork such as charts and reports for office and patient needs.
  • Reviewed and sent medical records to other physicians upon request.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Maintained records by recording, obtaining and updating personal and financial information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Customer Service Representative

JCPenney
02.2019 - 12.2022
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Patient Access Representative

Gulf South Eye Associates
12.2022 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

Education

Texas Southern University
Houston, TX
05.2001

Skills

    Interpersonal Skills

    Analytical skills

    Detail Oriented

    Proficient in Microsoft Office, Excel and Outlook

    Good Organizational & Time Management Skills

  • HIPAA compliance
  • Insurance verification
  • Patient registration
  • Customer service

Timeline

Patient Access Representative

Gulf South Eye Associates
12.2022 - Current

Customer Service Representative

JCPenney
02.2019 - 12.2022

Medical Office Receptionist

UT Physicians
07.2014 - 12.2018

Texas Southern University

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Iesha Herrington