Benita Howell
Charlotte,NC
Summary
Dynamic Collection Technician with extensive experience at the American Red Cross, excelling in venipuncture techniques and regulatory compliance. Proven track record in training and mentoring staff, enhancing team performance, and ensuring patient safety. Adept at inventory management and emergency response, fostering a collaborative environment to achieve operational excellence.
Overview
25
25
years of professional experience
Work History
Collection Technician
American Red Cross
Huntersville, NC
12.2023 - Current
- Maintained a clean, safe, and organized work environment.
- Assisted in the training of new phlebotomists.
- Monitored inventory levels of supplies used in phlebotomy services.
- Performed venipuncture and other blood collection procedures according to established standards.
- Responded quickly and effectively to emergency situations.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Participated in continuing education to stay current with phlebotomy practices.
- Assisted in the training and mentoring of new phlebotomy staff.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Checked hemoglobin levels of individuals prior to blood donation.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
CSII
American Red Cross
Charlotte, NC
09.2000 - 04.2022
- Directed and coordinated the work of phlebotomists to ensure efficient department operations.
- Evaluated employee performance against established goals and objectives.
- Ensured that all supplies necessary for successful completion of duties were available at all times.
- Resolved any customer service issues promptly by providing timely information or assistance.
- Conducted safety audits on a regular basis to ensure compliance with applicable regulations and standards.
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Scheduled appointments and managed patient flow to minimize wait times.
- Assisted in the training and mentoring of new phlebotomy staff.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Education
Phlebotomy Certification -
Great Plains Technology
Lawton, OK12-1991
Skills
- Venipuncture techniques
- Aseptic techniques
- Inventory management
- Regulatory compliance
- Blood collection procedures
- Emergency response
- Team building
- Employee training
- Customer service
Timeline
Collection Technician
American Red Cross
12.2023 - Current
CSII
American Red Cross
09.2000 - 04.2022
Phlebotomy Certification -
Great Plains Technology
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