Benita Jeanpaul
Fort Lauderdale,FL
Summary
To maintain customer satisfaction and improve customer experience with telecom call center through proven problem solving skills, customer experience, and product knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Iqor
Telesales
11.2016 - Current
- As a sale representative my duty is to connect with potential or existing customer to inform them about a product or service script
- Asking questions to understand customer requirements and close sales.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Care Representative
Convergys
02.2014 - 09.2016
- My duty was to help customers with complaints and questions, give customer information about products and services, take orders and process returns
- I also help customers understand products and answering questions about their reservations.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
Some College (No Degree) - criminal justice
Florida Memorial University
Miami FlSkills
- Good sales ability
- Creative thinking skills
- Excellent communication skills
- The patience and ability to engage customers in conversation
Accomplishments
- Top NPS / SME
- Telesales top 10% representative.
- Telesales new hire trainer.
- Customer service expert
Timeline
Iqor
Telesales
11.2016 - Current
Customer Care Representative
Convergys
02.2014 - 09.2016
Some College (No Degree) - criminal justice
Florida Memorial University
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