Leah Dela Concepcion
1293 Sampaguita St Malaria Caloocan City
Summary
Hardworking,dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.
Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
• Admin Assistant Assigned at Iqor Fairview
Polystar General Services Incorporation
#82 Bernabe St, Annex 16-18 Betterliving
2023.02 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Performs Administrative tasks to support daily business operations.
- Serve as Frontline Communication handling General Service inquiries.
- Overseeing clerical task, such as sorting and sending email.
- Keeping an inventory of office supplies and ordering materials as needed.
Project Supervisor at Teleperformance Ayala
City Service Corporation
2544 Tolentino St., Cor E. Rodriguez, Pasay City
2015.09 - 2023.01
- Overall role in communicating organizational needs.
- Supervise and oversee Project Personnel performance, support,identify development needs and manage the reciprocal relationship between my staff and the organization.
- Supervise and train housekeeping, technician, office assistant staff, including scheduling and assigning task.
- Manage the inventory and order supplies.
- Issue supplies and equipments to all my project personnel.
- Examine and determine the need for repair and replacement
- Ensure compliance with safety and sanitation policies.
Project Supervisor at Teleperformance Ayala
LSERV Corporation
21st Floor Petron Mega Plaza Bldg, Makati City
2013.08 - 2015.09
- Overall role in communicating organizational needs.
- Supervise and oversee Project Personnel performance, support,identify development needs and manage the reciprocal relationship between my staff and the organization.
- Supervise and train housekeeping, technician, office assistant staff, including scheduling and assigning task.
- Manage the inventory and order supplies.
- Issue supplies and equipments to all my project personnel.
- Examine and determine the need for repair and replacement
- Ensure compliance with safety and sanitation policies.
• Timekeeper at Landbank of the Philippines
LSERV Corporation
21st Floor Petron Mega Plaza Bldg, Makati City
2010.07 - 2013.07
- Tracking employee time entries, administering paid time off and ensuring that employee's hours are properly paid and recorded.
- Collecting and processing payroll documents, assisting employees in completing documents and maintaining files.
- Auditing the department timecards and sign-off on the department.
- Work with confidential employee information daily.
- Sending and generate invoice to the client and tracking payment.
Customer Service Representative
One Global Contact Center
12th Floor Antel Bldg. Ortigas Ave. Pasig City
2008.12 - 2009.03
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Troubleshoot problems and drive resolutions.
- Take ownership of customer issues.
Education
• National Certificate II in Housekeeping
TESDA
2015-08
• Computer Graphic Arts And Designing (CGAD)
Escuela Teknika Vocational Skills Education
2015-02
• Course For Call Center Agent
Kagawaran Ng Manggagawa Ng Pilipinas Inc.
2009-12
Bachelor of Science - Major in Management
Saint Dominic Savio College
Pangarap, Caloocan City2005-04
Paradise Farm National High School
Tungkong Mangga,San Jose Del Monte City Of Bulacan2001-01
Manuel Luiz Quezon Elementary School
Malaria, Caloocan City1996-01
Skills
- Project Management
- Computer literacy
- Organization and Time Management
- Supervision and leadership
- Customer Service
- Dependable and Responsible
- Quality Assurance
- Critical thinking
- Interpersonal skills
Certification
· Occupational Safety & Health (OSH) Training
Polystar General Services Inc.
Sept. 2023
· National Certificate II in Housekeeping
August 18, 2015- August 18, 2020
· Safety and Health Seminar for Workers
The Forza Group Corporate Office
Oct. 2019
· Self Mastery for Future Success Seminar-Workshop
LSERV Corporation
March, 2015
· Computer Graphic Arts and Designing (CGAD)
Escuela Teknika Vocational Skills Education
February- July 2015
· Medical First Responders Course
Landbank of the Phillipines
October. 2012
Timeline
• Admin Assistant Assigned at Iqor Fairview
Polystar General Services Incorporation
2023.02 - Current
Project Supervisor at Teleperformance Ayala
City Service Corporation
2015.09 - 2023.01
Project Supervisor at Teleperformance Ayala
LSERV Corporation
2013.08 - 2015.09
• Timekeeper at Landbank of the Philippines
LSERV Corporation
2010.07 - 2013.07
Customer Service Representative
One Global Contact Center
2008.12 - 2009.03
• National Certificate II in Housekeeping
TESDA
• Computer Graphic Arts And Designing (CGAD)
Escuela Teknika Vocational Skills Education
• Course For Call Center Agent
Kagawaran Ng Manggagawa Ng Pilipinas Inc.
Bachelor of Science - Major in Management
Saint Dominic Savio College
Paradise Farm National High School
Manuel Luiz Quezon Elementary School
· Occupational Safety & Health (OSH) Training
Polystar General Services Inc.
Sept. 2023
· National Certificate II in Housekeeping
August 18, 2015- August 18, 2020
· Safety and Health Seminar for Workers
The Forza Group Corporate Office
Oct. 2019
· Self Mastery for Future Success Seminar-Workshop
LSERV Corporation
March, 2015
· Computer Graphic Arts and Designing (CGAD)
Escuela Teknika Vocational Skills Education
February- July 2015
· Medical First Responders Course
Landbank of the Phillipines
October. 2012
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