Lisa Blackwell

• My team had the highest Engagement Survey Score in Standard Small Commercial at 85%, with a manager satisfaction rate of 100%
• Member of the Diversity & Inclusion Committee
• Created an Underwriting Effectiveness Metric tool for assigned underwriters to measure peers on key metrics
• Member of the Metric & Objective Committee 2021 to present and led the Assigned portion
• Worked on the Leadership RCPS Pod creating a new way to measure customer service time standards
• Presented to Underwriting Leadership and the Underwriting Team multiple times
• Partnered with my Small Commercial Territory Managers and Agencies via regular meetings
• Member of the Manual Migration Deep Dive Project
• My Teams YTD exceeded the ASE pricing tool Recommended goal by 13.4%
• Conducted a total of seventy-two interviews to hire underwriters
• Partnered with IT to make the ASE Renewal Pricing Tool correct for Assigned Underwriting

• Facilitated the PCIO policy migration mapping meetings for the complex property section
• Successfully oversaw the policy migration business mapping for the Auto line, kept the project on track and completed it on tight timeline with limited resources by maximizing meetings and workflow
• Created automatic tracking for the Business Auto Mapping templates so that leadership and all involved parties knew of our progress
• Sent weekly emails with successes, challenges, and our proposed solutions to the challenges to keep leadership and all stakeholders informed
• Innovatively solved for 225,000 blank genders by finding, a resource that could design an algorithm to solve for 93% of the missing genders
• Found a way to get driver violations and license status without ordering updated driving records at migration, saving the company an estimated $805,311

• Designed and delivered on time, both technical and soft skill training at the intermediate to advanced level including checking other content creators for quality, technical and grammar correctness.
• Created active classes in with interactive quizzes, games, puzzles, and experiential learning
• Built case studies of real accounts to demonstrate insurance concepts

• Responsible for a $22 million-dollar book of commercial business including all standard commercial lines
• Underwrote a book of commercial lines business in NJ from $100,000 to $950,000 in premium
• Increased quotes in the pipeline for my book increased by 14%, raised renewal premium an average of 3.4% while maintaining a 36% loss ratio

• Responsible for a large book of commercial business including all standard commercial lines
• Lead a team of nine commercial underwriters with a varied underwriting appetite
• Exceeded my 2013 DWP overall growth plan by 7.02% while maintaining a healthy 91.4% premium retained ratio and a 38% twelve month moving loss ratio
• Partnered with our District Sales Managers by speaking and answering questions at district meetings
• Mentored my team on difficult conversations successfully to maintain relationships with Sales
• Coached underwriters to explain their thought process to agents when discussing risks
• Management Leader for the Loss Control Liaison Team
• Officer of the Nationwide Diversity and Inclusion Board
• Taught the course Mapping Connections to all new associates in the region to assist them in understanding the companies, past, present, and future stance on diversity and inclusion
• Created, implemented, and served as the Coordinator for The Step Forward program to engage and socialize our newest Underwriting Product Organization Associates

• Responsible for a $4.5 million book of commercial business
• Voted one of the Most Value Underwriters in 2010, 2011 and 2012 by my peers
• Worked with loss control manager to determine new premium ordering guidelines for loss surveys
• Substituted for our Commercial Lines Trainers when they were absent
• Designed the formatting and contributed articles for the Commercial Connection Newsletter

*Worked to design and price commercial long & short-term disability insurance

• Designed a quoting and pricing tool for short and long term disability.
• Created A database using Access to streamline quote and marketing information reports resulting in reduced entry and retrieval time for team
• Achieved an overall score of 98.5% on quality assurance audits
• Trained all new employees for the disability area on our systems

• Provided policy quotes for Auto and Homeowners policies, obtained solicitor license to perform all agent functions and wrote new business
• Increased efficiency through self-study of computer functions
• Improved office sales through cross-selling products to customers