Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benita KING

Miami Gardens,FL

Summary

Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Experienced [Job Title] brings [Number]+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced [Job Title] with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Enthusiastic [Job Title] willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

23
23
years of professional experience

Work History

Shipping Clerk

Trividia Health
11.2008 - Current
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Customer Care Representative

Trividia Health
12.2000 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Hallandale High School
Hallandale Beach, FL

Skills

  • Customer Experience
  • Customer Relations
  • Information Updates
  • Outbound Collection Calling
  • Corrective Actions
  • Inbound Customer Service
  • Customer Inquiry Response
  • Documentation
  • Inventory Replenishment
  • Supply Requisition
  • Prepare Packages
  • Package Shipment
  • Postage Meter

Timeline

Shipping Clerk

Trividia Health
11.2008 - Current

Customer Care Representative

Trividia Health
12.2000 - Current

High School Diploma -

Hallandale High School
Benita KING