Benita Manoharan

• Handling large volume of inbound calls related to servicing Bank products on a daily basis.
• Collecting and updating member Information as a part of KYC and CIP process.
• Monitoring and Identifying suspicious transactions by performing a thorough search on members profile
• Submitting Enterprise Financial Crimes case Referral to be compliant as per Regulations and guidelines.
• Educating Members about the documents required for the KYC and CIP programs.
• Perform inbound authentication on telephone channel to protect members identity and Manual authentication when necessary.
• Servicing Basic Checking,Savings and Certificate of Deposit accounts
• Identifying and Solving member concerns regarding the Debit cards , Cash Advances, including Ordering ,Reporting lost or stolen cards,Replacement cards ,Pin change requests. Special request accommodations based on the disability
• Performs account styling including Adding and removing account holders and beneficiaries and assists uploading documents.
• Determining customers eligibility to be a part of USAA membership verification by collecting information ( personal ,SSN and military status and Rank )
• Closing deposit accounts and proper disbursement of funds according to member needs.
• Ordering and servicing Personal checks and Deposit items including Mail in Deposits,Remote Deposit at mobile,ATM Deposits
• Issuing Tellers checks up to 10,000 and handling all requests regarding the delivery and mailing times
• Processing ACH fund transfer up to 10,000 and Linking external accounts for fund transfer allowed. Handling External account verification and guiding members as and when necessary.
• Debit card ,ACH, Zelle (Fraud and Non Fraud dispute)and Stop payments processing on all above said transactions and Personal checks
• Reporting to the back office for updating Member related concerns including but not limited to Bank products name change,SSN ,DOB and duplicate profiles .
• Submitting suspicious activity reports if there are red flags on members online activity and transactions as per Banks rules and guidelines.
• Assisting member with Bill Pay (USAA )to ensure timely arrival of checks to internal and external billers.
• Handling member enquiries about Deposit Holds and Funds availability.
• Tracking and Recording Member complaints regarding products and services .Deescalating the situation and Routing the members to appropriate Team as per bank policies and procedures
• Adherence to bank process and regulations all times by proper CRD and non release of sensitive information.
• Assisting and servicing complex account styles (Trust accounts )
• Ensure documentations are updated on individual products such as tax forms and signature card .
• Setting Up overdraft accounts ( credit cards as protecting account ).Processing Fee refunds and adjustments
• Reporting the errors encountered while serving the products to the technical team in a timely and efficient manner.
• Providing customer's alternative options to access the accounts .

Post,Update and manage job postings on job sites and social media.
Assist with developing and executing recruiting strategies that support the growth of the organization.
Provide full life cycle recruiting support to the Talent Acquisition team and Hiring Manager
Review resumes to qualify potential candidate,
Provides clerical support to the HR department.
Assist with day to day operations of the HR functions and duties.
Coordinating with Recruiting Manager as needed.
Create Job descriptions as required.
Assist the Recruiting manager in screening resumes.
Identifies current and prospective staffing requirements.