Summary

Overview

Work History

Education

Skills

Timeline

Benita Myers

Philadelphia,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Account Manager

McDonald Uniforms

02.2023 - Current

Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms.
Educate customers on new products or services to increase customer engagement with brand.
Facilitate client satisfaction and renewed customer relations to drive growth.
Proactively remain connected to customers and the ever-changing market to access new search opportunities and ensure all viable customers are engaged on a regular and effective basis
Develop a thorough understanding of the customers’ position in the market, their product/service, points of difference and competitive landscape
Evaluated customer needs and developed tailored solutions to increase positive customer ratings.
Coordinated with internal teams to facilitate prompt delivery of customer projects.

ADMINI

DRUG TASKFORCE MINISTRIES

04.2011 - 02.2023

Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Maintained human resources regulatory compliance with local, state and federal laws.
Motivated employees through special events, incentive programs, and constructive feedback.
Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Motivated employees through special events and incentive programs.

Inventory Control Clerk

Chewy Fullfillment Center AVP

11.2020 - 01.2023

Maintained inventory count, tracked usage, and documented variances.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Completed physical inventory counts each month.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Verified incoming products and checked delivery totals to keep system records current and accurate.
Used equipment like forklifts and pallet jacks to move inventory.
Completed daily cycle counts to maintain accuracy of records.
Kept up-to-date on store, shelf, and order availability of pet supply products.
Audited and corrected discrepancies in inventory numbers.
Completed stock inventories to identify and address issues negatively impacting controls.

Customer Service Agent

RCN

07.2018 - 09.2020

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Addressed customer account discrepancies and concerns.
Communicated with clients regarding account services, statements, and balances.
Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Adapted to new applications and maintained knowledge of current technologies.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Sought out extra training opportunities to enhance customer relationship management abilities.
Facilitated communications through management of inbound and outbound customer calls.
Handled customer inquiries and suggestions courteously and professionally.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered customer telephone calls promptly to avoid on-hold wait times.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Responded to customer requests for products, services, and company information.
Provided primary customer support to internal and external customers.
Processed customer service orders promptly to increase customer satisfaction.
Utilized customer service software to manage interactions and track customer satisfaction.
Developed customer service policies and procedures to meet and exceed industry service standards.

Advocate

Domestic Violence Service Center

05.2015 - 09.2016

Delivered friendly service and offered expert support in every interaction.
Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Maintained positive relationships with community to build and nurture dynamic partnerships.
Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
Assisted with applications and collected required paperwork to help individuals register for supportive services.
Conducted pre-screening activities to determine eligibility for supportive services.
Made referrals to appropriate services, following up to confirm patients received access to required care.
Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
Planned and implemented process improvements and reporting systems to streamline operations.
Conducted onboarding to acclimate participants to program philosophies and benefits.
Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
Created business correspondence to foster clear and precise communication with external parties.
Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Answered telephone and coordinated meetings and conferences.
Handled filing systems for both short and traditional real estate transactions.
Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.