Benito Cantu
Mercedes,TX
Summary
At Iss Action, I leveraged my expertise in security screening and emergency preparedness, significantly enhancing passenger safety. My adeptness in crisis response and strong interpersonal communication fostered a secure, efficient environment, achieving a notable increase in threat detection rates. Demonstrating integrity and teamwork, I played a key role in streamlining operations and improving customer service standards. I have 18 years of experience as a Transportation officer and Transportation supervisor while working on a Government Contract with three different companies servicing DHS, Border Patrol Division. Transporting and Detention of Undocumented Detainees. I currently hold a Government Clearance, CDL,CPR and Level 3 Commission for Fire Arms.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Iss Action
Harlingen, TX
04.2020 - 08.2024
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Increased detection rates of prohibited items through meticulous baggage inspections.
- Enhanced public understanding of security procedures through clear and effective communication.
- Facilitated safer travel environment by promptly reporting suspicious activities and behaviors.
- Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
- Developed comprehensive knowledge base of prohibited items, enhancing detection accuracy.
- Streamlined screening process for passengers with special needs, ensuring compliance with federal regulations.
- Supported federal law enforcement investigations by providing detailed incident reports and evidence collection.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
- Participated in emergency drills, readying team for potential security breaches.
- Assisted in training of new hires, sharing knowledge and best practices for security screening.
- Improved team morale and efficiency with regular participation in training sessions and workshops.
- Increased passenger compliance with security procedures through informative and courteous interactions.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Coordinated with security personnel throughout facility via Type device communication, updating colleagues on situations requiring attention or action.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Education
Mercedes High
Mercedes, TXSkills
- Integrity and Honesty
- Customer service and assistance
- De-Escalation Techniques
- Policy Enforcement
- Team Development
- Security Equipment Operation
- Surveillance monitoring
- Incident Reporting
- Security station experience
- Customer relations skills
- Threat Management
- Public Safety Awareness
- Security Screening Expertise
- Passenger communication
- Operations Management
- Behavioral observations
- Body scanner operation
- Pat-down procedures
- Crisis Response
- Behavioral analysis
- Emergency Preparedness
- Baggage Inspection
- Procedure Implementation
- Hazardous items knowledge
- Physical Fitness
- Stress Tolerance
- Firearm handling
- Suspicious activity identification
- Threat Assessment
- Report Development
- Baggage inspections
- Multilingual Proficiency
- Access Control Management
- Self-defense training
- Law Enforcement Collaboration
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Analytical Skills
Accomplishments
Retired Military, weapons field US Navy
Lt. with the Wackenhut Corp
Sgt. with the Wackenhut Corp
Sgt. with the G4S Corp
Sgt. with the ISS Corp
Certification
Government clearance
Level 3 commission, fire arms
CPR
CDL
Accomplishments/ Retired military
Retired military
18 years as a Transportation Officer/Supervisor
Languages
Spanish/English
Professional Working
Timeline
Transportation Security Officer
Iss Action
04.2020 - 08.2024
Mercedes High