Benito Perales
Grand Rapids,MI
Summary
Motivated Team Leader with experience in high-volume food service. Trains new employees on food safety and service standards, ensuring compliance and customer satisfaction. Committed to enhancing team productivity through effective delegation and streamlined processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Qdoba
Walker, MI
07.2024 - Current
- Led team in high-volume food service environment, ensuring efficient operations and customer satisfaction.
- Trained new employees on food safety protocols and customer service standards.
- Managed inventory levels, minimizing waste while ensuring product availability.
- Implemented streamlined processes for order preparation, enhancing team productivity.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Team Leader Manager
Fazoli's
Walker, MI
06.2023 - 07.2024
- Led daily operations to ensure optimal workflow and team performance.
- Trained and mentored team members on service standards and operational procedures.
- Implemented process improvements to enhance customer satisfaction and efficiency.
- Monitored inventory levels to ensure availability of supplies for smooth operations.
- Resolved customer complaints promptly, maintaining high service quality standards.
Education
North View High
Grand Rapids, MISkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Team supervision
- Staff training
- Work Planning and Prioritization
- Performance improvement
- Goal setting
- Overseeing daily activities
- Cash handling
- Flexible schedule
Certification
servsafe certification
Timeline
Team Leader
Qdoba
07.2024 - Current
Team Leader Manager
Fazoli's
06.2023 - 07.2024
North View High