Benito Rendon, Jr.
Harlingen,TX
Summary
With a robust background at Maximus Federal Services, I excel in resolving complex customer issues, enhancing satisfaction through decisive problem-solving and proficient data entry. I enjoy helping people and my experience spans from technical support to hands-on roles, demonstrating versatility and a commitment to excellence. Skilled in both Mac and Windows as well as Exel and Powerpoint, my approach boosts efficiency and team collaboration. Im eager and ready to join a team that will value my skill set and willing to assist people in need.
Overview
11
11
years of professional experience
Work History
Tier 2 Customer Service Representative
Maximus Federal Services
Brownsville, TX
11.2021 - Current
- Managed the configuration and setup of customer accounts and systems.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Worked closely with team members to ensure excellent customer service standards were consistently met.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Pool Technician
Harlingen Pools
Harlingen, TX
01.2019 - 08.2020
- Repaired or replaced parts on existing swimming pools including plumbing fixtures and valves.
- Documented work performed for specific customers for accurate billing and follow-up support.
- Developed and maintained positive relationships with clients, ensuring high satisfaction with pool services.
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
- Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
Concrete Laborer
Guzman Construction
San Benito, TX
11.2017 - 12.2018
- Ensure that safety protocols are followed at all times while on the job site.
- Positioned wire mesh and rebar to reinforce concrete.
- Loaded and unloaded materials from trucks using appropriate lifting techniques.
- Signaled truck driver to pour concrete and move chute, directing concrete on forms.
- Operate power saws to cut expansion joints into hardened concrete surfaces.
- Dismantled forms using basic and advanced tools.
Certified Lube Technician
Gillman Honda
Harlingen, TX
11.2016 - 10.2017
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
ER Registrar
Valley Baptist Medical Center
Harlingen, TX
06.2015 - 11.2016
- Provided assistance to patients in completing necessary forms for admission.
- Reviewed medical records and gathered information needed to complete the registration process.
- Processed payments, collected co-payments and deposits from patients.
- Maintained a positive attitude while interacting with patients and families during difficult situations.
- Completed relevant insurance and other claim forms.
- Verified patient insurance coverage prior to their visit.
Tire Technician
Sams Club Tire And Battery
Harlingen, TX
06.2014 - 05.2015
- Inspected tires and checked tire pressure to ensure proper inflation levels.
- Tested batteries in order to determine their state of charge.
- Resolved customer complaints promptly in a professional manner.
- Sealed punctures in tubeless tires by inserting adhesive material and expanding rubber plugs into punctures.
- Monitored inventory of parts, equipment, and supplies needed for tire repair work.
Education
Bachelor of Arts - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX05-2025
Certified Pharmacy Technician - Pharmacy
The University of Texas Rio Grande Valley
Edinburg, TX07-2021
Academic Core Curriculum - Basics
Texas State Technical College
Waco, TX05-2021
Certified Business Accountant - Business
Southern Careers Institute
TX02-2013
High School Diploma -
San Benito High School
San Benito, TX07-2011
Skills
- Data entry proficiency
- Typing speed
- Videoconferencing
- Remote support
- Issue escalation
- Mac systems
- Windows 10
- Decision-making
- Account updating
Timeline
Tier 2 Customer Service Representative
Maximus Federal Services
11.2021 - Current
Pool Technician
Harlingen Pools
01.2019 - 08.2020
Concrete Laborer
Guzman Construction
11.2017 - 12.2018
Certified Lube Technician
Gillman Honda
11.2016 - 10.2017
ER Registrar
Valley Baptist Medical Center
06.2015 - 11.2016
Tire Technician
Sams Club Tire And Battery
06.2014 - 05.2015
Bachelor of Arts - Psychology
The University of Texas Rio Grande Valley
Certified Pharmacy Technician - Pharmacy
The University of Texas Rio Grande Valley
Academic Core Curriculum - Basics
Texas State Technical College
Certified Business Accountant - Business
Southern Careers Institute
High School Diploma -
San Benito High School
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