Benjaman Pinson
Saint Louis
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease. Dynamic and results-oriented professional with a proven track record at Charter Spectrum, adept in troubleshooting and repair, and exceptional customer service. Leveraged problem-solving and professional communication to enhance customer trust and streamline operations, achieving commendable feedback for service excellence.
Overview
2
2
years of professional experience
Work History
Field Service Technician
Charter Spectrum
02.2023 - Current
- Maintained a high level of professionalism in all interactions with customers, consistently receiving positive feedback from customer for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
Warehouse Worker
All Ball Pro
03.2021 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the production process.
Education
Associate of Applied Science - Heating, Refrigeration, And Air Conditioning
Jefferson College
Hillsboro, MO05-2018
Skills
- Problem-solving
- Troubleshooting and repair
- Customer service
- Time management
- Decision-making
- Professional communication
Timeline
Field Service Technician
Charter Spectrum
02.2023 - Current
Warehouse Worker
All Ball Pro
03.2021 - 02.2023
Associate of Applied Science - Heating, Refrigeration, And Air Conditioning
Jefferson College
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