Benjamen Cooper
Kirksville,MO
Summary
Collaborative leader who partners with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Professional Manager
Center for Human Services
Kirksville, MO
07.2024 - Current
- Led program development initiatives enhancing service delivery and client engagement.
- Managed and motivated employees to be productive and engaged in work.
- Developed training programs for staff, fostering professional growth and operational excellence.
- Monitored compliance activities to guarantee fulfillment of legal and industry requirements.
- Coordinated logistics and activities for consumer outings, fostering community engagement and enjoyment.
Crisis Case Manager
Southeast Kansas Mental Health Center
Iola, KS
06.2023 - 06.2024
- Improved client outcomes by developing and implementing comprehensive crisis intervention plans.
- Reduced repeat crises with proactive case management and consistent followup.
- Collaborated with interdisciplinary teams for effective coordination of care.
- Preserved and prepared reports and treatment records.
- Facilitated family meetings to discuss patient care plans.
- Carefully managed 15-18 clients at a time.
Direct Support Professional
Big Lakes Developmental Center
Manhattan, KS
11.2022 - 06.2023
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Pharmacy Technician
Iola Pharmacy Inc.
Iola, KS
09.2016 - 08.2022
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Lawn Care Business Owner
BCC Lawn Pro's
Iola, KS
04.2011 - 11.2018
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Streamlined business operations for improved efficiency, implementing effective scheduling and task management systems.
- Increased client retention through consistent communication and timely follow-ups.
- Cared for 15-20 lawns per mowing season.
Education
Bachelor of Science - Pharmaceutical Sciences
University of Kansas
Lawrence, KS05-2021
Skills
- Team leadership
- Decision-making
- Staff training and development
- Client Advocacy
- De-Escalation Techniques
- Assessment and Evaluation
- Operations Management
- Scheduling and Planning
- Client documentation
- Crisis Management
Timeline
Professional Manager
Center for Human Services
07.2024 - Current
Crisis Case Manager
Southeast Kansas Mental Health Center
06.2023 - 06.2024
Direct Support Professional
Big Lakes Developmental Center
11.2022 - 06.2023
Pharmacy Technician
Iola Pharmacy Inc.
09.2016 - 08.2022
Lawn Care Business Owner
BCC Lawn Pro's
04.2011 - 11.2018
Bachelor of Science - Pharmaceutical Sciences
University of Kansas