Serena Bybee
Nevada,Missouri
Summary
Dynamic professional with extensive experience at Skills Unlimited, Inc., excelling in crisis intervention and service documentation. Proven ability to enhance team performance through effective communication and staff oversight. Adept at developing individualized service plans that prioritize client goals, ensuring quality care delivery in integrated healthcare systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Professional Manager
Skills Unlimited, Inc.
Nevada, Missouri
11.2021 - Current
- Reviewed incident reports and initiated appropriate actions when necessary.
- Ensured accurate and timely documentation of client services.
- Conducted periodic assessments to evaluate client progress towards established goals.
- Managed changes in integrated healthcare delivery systems while prioritizing quality of care.
- Facilitated staff communication regarding client issues and concerns.
- Developed and evaluated individualized service plans for clients.
- Created work schedules and staff assignments based on workload and resource availability.
- Maintained comprehensive records of all services provided to clients.
Assistant Manager
Skills Unlimited, Inc.
Nevada, MO
11.2018 - 11.2021
- Ensured accurate and timely documentation of services provided to clients.
- Guided direct support staff daily, enhancing operational effectiveness.
- Delivered ongoing feedback to direct support staff, improving job performance.
- Acted as liaison among clients, families, and stakeholders for effective communication.
- Engaged in program planning activities, including goal setting and evaluation criteria.
- Maintained comprehensive records of all client services rendered.
- Conducted regular meetings with staff to uphold quality standards.
- Provided crisis intervention as necessary to address urgent situations.
Direct Support Professional
Skills Unlimited, Inc.
Nevada, Missouri
08.2014 - 11.2018
- Monitored client health and reported significant changes to healthcare teams.
- Applied approved crisis intervention techniques during emergencies.
- Cultivated relationships with residents to enhance emotional well-being.
- Maintained cleanliness of clients' environments through surface cleaning and laundry.
- Developed strong rapport with patients to ensure quality care delivery.
- Provided direct assistance with daily living activities for individuals with disabilities.
- Supported clients in personal needs, including exercise, bathing, and grooming.
- Advocated for individuals with disabilities to promote communication and goal achievement.
Education
GED -
Nevada High School
Nevada, MO06-2008
Some College (No Degree) - Social Work
Walden University
Minneapolis, MNSkills
- Crisis intervention
- Service documentation
- Communication skills
- Relationship building
- Time management
- Direct care coordination
- Staff oversight
- Incident reporting
- Training and development
- Team leadership
- Goal setting
- Performance evaluation
- Payroll management
Certification
- CPR/First Aid
- Level 1 Medication Administration
- MANDT
- Tools of Choice
References
References available upon request.
Timeline
Professional Manager
Skills Unlimited, Inc.
11.2021 - Current
Assistant Manager
Skills Unlimited, Inc.
11.2018 - 11.2021
Direct Support Professional
Skills Unlimited, Inc.
08.2014 - 11.2018
GED -
Nevada High School
Some College (No Degree) - Social Work
Walden University
Similar Profiles
Natasha FaulkenberryNatasha Faulkenberry
Direct Support Professional at Skills UnlimitedDirect Support Professional at Skills Unlimited
AnnieS DavisAnnieS Davis
Packaging Associate at Skills Unlimited/ HenghtPackaging Associate at Skills Unlimited/ Henght
Naudea DoddsNaudea Dodds
Direct Support Professional at Skills UnlimitedDirect Support Professional at Skills Unlimited