Summary
Overview
Work History
Education
Skills
Accomplishments
Business Owner
Timeline
Generic

Benjamin Adams

Bristow,VA

Summary

Adaptable and customer-focused professional with a strong background in sales, client service, and operations. Experienced in storm restoration and insurance-backed roofing sales, with a proven ability to guide homeowners through the claims process and close high-value deals. Skilled at building relationships, resolving issues, and maintaining a positive customer experience in fast-paced, high-pressure environments. Previous front desk concierge at Lifetime Fitness and package coordinator at White House Black Market, bringing strong communication, organization, and multitasking abilities to every role.

Overview

2026
2026
years of professional experience

Work History

Insurance Claims Specialist

SmartRoof
05.2023 - 10.2024
  • Educated homeowners on storm damage and guided them through the insurance claims process to secure full roof replacements.
  • Inspected properties for storm-related damage and coordinated with insurance adjusters to ensure accurate claim assessments.
  • Built trust with clients by clearly explaining the restoration process and maintaining consistent communication from inspection to project completion.
  • Generated leads, knocked doors, and closed deals in a competitive, commission-based environment.

Front Desk Concierge

Lifetime Athletic Club
05.2022 - 07.2023
  • Helped members with questions, concerns, and requests to make sure they had a great experience every visit.
    • Handled check-ins, class bookings, and membership updates in a friendly and efficient way.
    • Shared accurate info about club amenities, services, and events to keep members informed and engaged.
    Took care of front desk duties like organizing supplies, filing paperwork, and reporting facility or maintenance issues.

Sales Representative

YourVision
10.2024 - Current
  • Sold full roof replacements by helping homeowners navigate the insurance claims process after storm damage.
  • Conducted property inspections, identified storm-related damage, and presented findings to clients in a clear, confident manner.
  • Built rapport with homeowners through door-to-door outreach, resulting in high closing rates and repeat business.
  • Collaborated with project managers and adjusters to ensure smooth job execution from claim approval to roof installation.
  • Consistently met or exceeded monthly sales goals in a fast-paced, commission-driven environment.

Package Handler

White House Black Market
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Head Dishwasher

Trummers Coffee And Wine Bar
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.

Education

Electrical Engineering

Northern Virginia Community College
Annandale, VA

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Communication skills
  • Social and personable
  • High stress management

Accomplishments

Swim state championship

Robotics championship

Business Owner

Made and currently have my own LLC

Timeline

Sales Representative

YourVision
10.2024 - Current

Insurance Claims Specialist

SmartRoof
05.2023 - 10.2024

Front Desk Concierge

Lifetime Athletic Club
05.2022 - 07.2023

Package Handler

White House Black Market

Head Dishwasher

Trummers Coffee And Wine Bar

Electrical Engineering

Northern Virginia Community College

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Benjamin Adams