Hi, I’m
Benjamin Avery
Manager
Lewisburg,Ohio
Work Preference
Summary
Operations leader with deep experience in dispatch, store management, reporting, and staff development. Manages scheduling, inventory, cash handling, and compliance tasks while training employees, resolving workflow issues, and supporting reliable day-to-day execution.
Overview
19
years of professional experience
Work History
Dollar GeneralLewisburg, OH
Store Manager
03.2024 - 11.2025
Job overview
- Managed store operations at opening and closing to maintain efficiency
- Scheduled staff to align with demand and ensure timely delivery of products
- Interviewed, hired, trained, and evaluated employees to build a skilled and effective team
- Performed various tasks such as managing cash registers, unloading inventory, and organizing store displays
- Reconciling tills and making daily deposits
- Setting up store for yearly inventory
- Collaborated with multiple vendors to align offerings with customer needs and preferences
- Reviewing cameras daily to monitor for staff performance, training opportunities, and possible theft
Ohio Medical TransportVandalia, OH
Operations Manager / Dispatch Manager
12.2020 - 03.2024
Job overview
- Generated KPI reports on demand, productivity, and performance to inform operational decisions
- Scheduling staff both in the communications center and on the road through IOPS 360 to ensure coverage for demand
- Dispatching ambulance and wheelchair units using Zoll Rescuenet
- Interviewing, hiring, training, and evaluating employees
- Training staff on Zoll EPCR, Rescuenet Dispatch, EMS Charts, Ring Central, Billing Pro
- Creating online training classes using Articulate 360
- Collaborated with third-party vendors to secure transportation services that align with operational goals
- Managed billing processes with various insurance brokers to ensure timely reimbursement.
- Working with third party billing company to ensure everything is getting billed properly and in a timely manner
Kettering Transportation ServicesKettering, OH
Data Analyst / Communications Specialist
07.2019 - 12.2020
Job overview
- Creating reports using Crystal Reporting
- Gathering and sorting data to present to the board using Excel and PowerPoint presentations
- Implementing new software and training staff
- Dispatching ambulances, MICU, flight teams, and wheelchair units
- Setting up tablets and computers for use in the field.
First Care AmbulanceClayton, OH
Operations Manager / Dispatch Manager
08.2006 - 07.2019
Job overview
- Coordinated dispatch of ambulance and wheelchair units to ensure timely patient transport
- Scheduling staff using e-schedule, Zoll crew scheduler, and Aladtec
- Interviewing, hiring, training, and evaluating employees
- Developed corrective action plans to educate employees and enhance performance
- Monitored employee certifications to ensure compliance and adherence to regulations
- Monitoring EPCR systems, maintaining rules, locating EPCR issues, setting up workflows using Zoll Data Management systems, Web PCR, and Workflow editor
- Generated reports on demand, productivity, and performance to inform operational strategies
- Training employees on EPCR and Scheduling software
Education
Miami Valley Career Technology CenterClayton, OH
Electronics Certificate of completion
01-1994
University Overview
Eaton High SchoolEaton
Diploma
01-1994
University Overview
Sinclair Community CollegeDayton, OH
Some College (No Degree) from Business Information Systems
University Overview
- Completed 60 credits towards an associate degree in Business Information Systems
- Relevant Courses Included: Microsoft Excel Advanced / Expert Excel, Microsoft Access Advanced / Expert Access, Customer Service, Business Law I, Advanced Customer Service Concepts, Interpersonal Communication, Principles of Management
Skills
- Customer service management
- Inventory management
- Inventory control
- Cash handling
- KPI management
- Cost analysis
- Schedule management
- Safety protocols
- Process improvement
- Staff development
- Team leadership and coaching
- Leadership effectiveness
- Effective communication
- Problem solving
- Conflict resolution
- Team building
- CDL - A Permit
- Knowledge of DOT regulations
Timeline
Store Manager
Dollar General
03.2024 - 11.2025
Operations Manager / Dispatch Manager
Ohio Medical Transport
12.2020 - 03.2024
Data Analyst / Communications Specialist
Kettering Transportation Services
07.2019 - 12.2020
Operations Manager / Dispatch Manager
First Care Ambulance
08.2006 - 07.2019
Miami Valley Career Technology Center
Electronics Certificate of completion
Eaton High School
Diploma
Sinclair Community College
Some College (No Degree) from Business Information Systems